Mangopay.com API
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.
Dec 31, 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/
Dec 13, 18:12 UTC
Production Operational
90 days ago
99.91 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
99.67 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022
Resolved - The error rate is back to normal since 10:55 AM UTC. This incident has been resolved.
Jan 17, 12:56 UTC
Monitoring - The issue impacts only LCL and CA (Credit Agricole) cardholders. The error rate is slowly getting back to normal since 10:55 AM UTC.
We will keep you informed.
Jan 17, 11:07 UTC
Investigating - You may experience "Transactions refused"/ 101199 errors on payments since 9:51 AM UTC.

These disturbances are due to an issue with some acquiring banks.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- All types (Web / Card direct / Preauthorization)
- CB/VISA/MASTERCARD/ & BCMC/ MAESTRO
- EUR & GBP
- All countries

Investigations are ongoing on our PSP and Banking partners, we will keep you informed.
Jan 17, 10:31 UTC
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - This incident has been resolved by the Acquiring Bank (Crédit Mutuel) since 18:40 UTC.
Jan 15, 19:30 UTC
Investigating - You may experience "Bank technical error - 009499" errors on payments since 16:40 UTC.

These disturbances are due to an issue on the following Acquiring Bank network: Crédit Mutuel Arkéa
Investigations are ongoing on our PSP side with Crédit Mutuel, we will keep you informed.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: CB / VISA / Mastercard / Maestro
Jan 15, 17:54 UTC
Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 14:40 UTC
Investigating - You may experience "Data validation Error"/ 205001 errors on payments since the 12/01 04:00 PM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the SANDBOX environment.
• Payment types affected:
Preauthorization / Card direct payment

Investigations are ongoing on our PSP side, we will keep you informed.
Jan 13, 10:09 UTC
Resolved - This incident has been resolved.
Jan 13, 08:42 UTC
Investigating - You may experience "PSP Technical Error" errors on payments since 02:00 PM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the SANDBOX environment.
• Payment types affected:
- Web / Preauthorization / Direct payments

Investigations are ongoing on our PSP side, we will keep you informed.
Jan 12, 16:27 UTC
Jan 12, 2022
Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.