Mangopay.com API
Identified - Our dedicated team has identified the issue, and a fix is planned. We will keep you updated.
Dec 7, 10:03 UTC
Investigating - SMS SCA (Strong Customer Authentication) is temporarily disabled on the MANGOPAY HUB since the 04/12.

Clients still have the possibility to use either the application or their email.

Our dedicated team is working on it to fix this it as quick as possible, we will keep you informed.
Dec 6, 09:22 UTC
Production Degraded Performance
90 days ago
99.99 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
99.97 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Degraded Performance
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.97 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021
Resolved - This incident has been resolved.
Dec 7, 17:07 UTC
Monitoring - A fix has been implemented by our payment partner and the error rate is back to normal since 01:30 PM UTC.

We are monitoring the results.
Dec 7, 14:42 UTC
Update - We keep investigating the issue with our partners. We will keep you informed as soon as possible.
Dec 7, 10:01 UTC
Investigating - You may experience "Generic Operation error"/ 001999 errors on payments since 11:30 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- Web Payment / SOFORT
- EUR

Investigations are ongoing on our PSP side, we will keep you informed.
Dec 6, 18:37 UTC
Dec 6, 2021
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 15:12 UTC
Investigating - You may experience abnormal rate of "User has let the payment session expire without paying" / "Generic Operation error" errors on payments since 10:00 AM UTC.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- Web payment / IDEAL
- Affected bank : Rabobank
- Currency : EUR
- Country : Netherlands

Investigations are ongoing, we will keep you informed.
Nov 30, 13:01 UTC
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.