Mangopay Api Status

Mangopay.com API

Security Information Notice - Log4j 2 vulnerability

Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.
Dec 31, 2021 - 15:53 UTC

Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/
Dec 13, 2021 - 18:12 UTC

Uptime over the past 90 days. View historical uptime.

Production Operational

90 days ago

99.79 % uptime

Today

MANGOPAY Production API Operational

MANGOPAY Production Dashboard Operational

MANGOPAY Reporting Operational

MANGOPAY Documentation Operational

Hosting service Operational

SWIFT brick Operational

PSP brick Operational

3DSecure brick Operational

KYC brick Operational

90 days ago

99.94 % uptime

Today

Acquiring bank's authorization server Operational

90 days ago

99.95 % uptime

Today

External incident Operational

90 days ago

99.95 % uptime

Today

Mangopay Hub Operational

90 days ago

99.89 % uptime

Today

Mirakl connector Operational

90 days ago

99.22 % uptime

Today

MANGOPAY's Blog Operational

Sandbox Operational

90 days ago

99.96 % uptime

Today

MANGOPAY Sandbox API Operational

MANGOPAY Sandbox Dashboard Operational

MANGOPAY Test Cards on Sandbox environment Operational

PSP brick Operational

90 days ago

99.96 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

[Maintenance] Important Migration and Authorization Update - Maintenance window 3/5 - March 27th to March 28th

Completed - Dear Customers,

Following the message and the cancellation of previous Maintenance periods on the 20th of March, we’d like to keep you posted as per below.

As communicated in recent updates, we are aiming to choose the right timing that works best for our customers from a traffic and business impact point of view.

As we get closer to the Easter festive season, which we know is a busy e-commerce shopping season for most of our customers, we prefer not to schedule any maintenance windows too close to these important dates nor within them.

As such, we have decided to RESCHEDULE any maintenance windows until after the 17th of April 2023.

As a result, the following maintenance windows will no longer be required on their original dates, and the platform will be operational as usual on those dates:

- From Monday, March 27th 2023 24:00 to Tuesday, March 28th 7:00am CET ( 27th 22:00 to 298th 5:00 AM UTC)
- From Tuesday, March 28th 2023 24:00 to Wednesday, March 29th 7:00am CET ( 28th 22:00 to 29th 5:00 AM UTC)
- From Wednesday, March 29th 2023 24:00 to Thursday, March 30th 7:00am CET ( 29th 22:00 to 30th 5:00 AM UTC)

Further communication will be shared as soon as possible, regarding the exact dates of the maintenance windows to be scheduled from the 17th of April and thereafter.

Please note as communicated previously, we will not apply any maintenance window without notifying you in advance.

If you have any questions or concerns, please do not hesitate to reach out to our support team at support@mangopay.com or connect via the Hub.

We appreciate your patience and continued support.
The Mangopay Team
Mar 24, 13:06 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 7, 10:22 UTC

Scheduled - Dear customers,

As previously announced, we are now implementing some infrastructure changes to our production environment which is planned to take place in various time windows in the next few weeks.
To manage expectations properly, and to contain any potential impact to our customers, we plan a few maintenance windows as per the full schedule available at the link below.
Moreover, You can find more details about these operations by following that same link:

https://status.mangopay.com/incidents/cw35trb014py

This maintenance message concerns the following time window:

- From Monday, March 27th 2023 24:00 to Tuesday, March 28th 7:00am CEST ( 27th 22:00 to 28th 5:00 AM UTC)

We have carefully chosen the time windows to be the least impacting in the day to the extent possible.
During this maintenance window there will be full disruption to service.

To provide a seamless experience for your users we recommend that you schedule a maintenance window that informs of possible service disruptions.

Thank you for your understanding and for your continued support.

Best regards,
MANGOPAY
Mar 7, 10:00 UTC

[PRODUCTION] Mirakl connector paused

Resolved - This incident has been resolved.
Mar 24, 09:28 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:18 UTC

Investigating - We have encountered an issue with our Mirakl Connector.
Consequently, the connector has been paused since 15:30 UTC.
We are working on a fix and will keep you posted as the resolution progresses.
Mar 23, 17:31 UTC

Mar 23, 2023

[PRODUCTION] Disturbance on payments (PSP brick)

Resolved - This incident has been resolved.
Mar 23, 17:14 UTC

Monitoring - Our partner identified their network connectivity issue and deployed a fix.
The payment flow is getting back to normal since 16:36 UTC.

We are monitoring the situation with our partner.
Mar 23, 16:55 UTC

Update - The incident with our PSP partner and Mastercard is now reaching all their flow of transactions and is not only impacting Mastercard payments.
Therefore we are investigating the connectivity issues with them.

You are experiencing the following PSP Technical Errors on the following payment methods:
- CB
- VISA
- MASTERCARD
- IDEAL
- MAESTRO
- BCMC
Mar 23, 16:35 UTC

Identified - The issue has been identified to be impacting Mastercard only and not VISA.
We are in contact with them regarding the resolution of the incident.
Mar 23, 16:01 UTC

Investigating - You may experience "PSP Technical Error" and "Secure mode: The 3DSecure authentication has failed" errors on payments since 15:20 UTC.

These disturbances are due to an issue with 3DS authentication with the following schemes: VISA & Mastercard
Investigations are ongoing with said card schemes.

• Who is affected: Anyone in the PRODUCTION environment.
Mar 23, 15:41 UTC

Mar 22, 2023

[PRODUCTION] Outage on creation new user

Resolved - The service is available again since 10pm UTC
The issue is due to a misconfiguration on one of our service.

We apologize for any inconvenience this might have caused,
The Mangopay Team
Mar 22, 21:25 UTC

Investigating - You may be experiencing 500 or 503 errors on API calls since 08:00 PM (UTC).
This outage is due to an issue with our system and is blocking the creation of new users.
We are investigating and will keep you posted on any updates.
Mar 22, 20:26 UTC

[PRODUCTION] API Major Outage

Resolved - This incident has been resolved.

You might have experienced impacts on:

- Faster Payments and Instant Payouts
- New users' creation
- Transfers

Please note that events have occurred intermittently between 11:38 and 17:06 UTC.
The events that were possibly not being sent close enough to their occurrence will be resent in the course of the next 24 hours through the same APIs that have been used.

Moreover, we have identified several impacts due to this outage, for which we are actively working on a resolution:

• Created users may be inaccessible
• KYB documents uploaded may remain in a non-validated status
• Identity documents may remain in a "validation asked" status
• The profile may not be validated after all documents are validated
• Pending payments may remain in a "pending" status
• Transfers may be blocked with the message "maximum debited or credited amount reached"

Impact update 23/03/2023

• Payout processed during the outage cancelled - You may have the notification "Generic Operation Error"
• Webhook event losses

We apologize for any inconvenience this might have caused,
The Mangopay Team
Mar 22, 18:43 UTC

Monitoring - A fix has been implemented, and we are monitoring the results.
Mar 22, 17:29 UTC

Update - We are continuing to work on a fix for this issue.
Mar 22, 15:33 UTC

Update - We are continuing to work on a fix for this issue.
Mar 22, 14:39 UTC

Update - We are continuing to work on a fix.
While we are progressing towards a fix, please note that the Faster Payments and Instant Payouts functionalities are not working at the moment.
We will keep you posted as we know more.
Mar 22, 13:54 UTC

Identified - We keep working on the issue. API performances are recovering but are still degraded.
We will keep you posted in 30 minutes.
Mar 22, 13:14 UTC

Update - We are continuing to investigate this issue.
Mar 22, 12:21 UTC

Investigating - You may be experiencing 500 Errors on API calls since 11:38 AM UTC.
These disturbances are due to an issue with our system.
We are investigating and will keep you posted on any updates.

Who is affected: Anyone in the PRODUCTION environment.
Mar 22, 12:20 UTC

Mar 21, 2023

No incidents reported.

Mar 20, 2023

[Maintenance][CANCELED] Important Migration and Authorization Update - Maintenance window 2/5 - March 23rd to March 24th

Completed - Dear Customers,

Following our communication on the 8th of March, we are now proceeding with the migration process and have better visibility into the timing of the maintenance windows.

The following maintenance windows will NO LONGER be required on their original dates, and the platform would be operational as usual on those dates:

- From Tuesday, March 21st 2023 24:00 to Wednesday, March 22nd 7:00am CET
- From Thursday, March 23rd 2023 24:00 to Friday, March 24th 7:00am CET

We will however require to adjust the remaining maintenance windows plan in order to accommodate the rest of the process appropriately.

We will send more communication later this week as for the adjusted maintenance windows.

Please note that we will not apply any maintenance window without notifying you in advance.

If you have any questions or concerns please do not hesitate to reach out to our support team at support.mangopay.com or connect via the Hub.

We appreciate your patience and cooperation during this important process.

Regards,
The Mangopay Team
Mar 20, 14:36 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 7, 10:22 UTC

Scheduled - Dear customers,

As previously announced, we are now implementing some infrastructure changes to our production environment which is planned to take place in various time windows in the next few weeks.
To manage expectations properly, and to contain any potential impact to our customers, we plan a few maintenance windows as per the full schedule available at the link below.
Moreover, You can find more details about these operations by following that same link:

https://status.mangopay.com/incidents/cw35trb014py

This maintenance message concerns the following time window:

- From Thursday, March 23rd 2023 24:00 to Friday, March 24th 7:00am CET (23rd 23:00 to 24th 6:00 AM UTC)

We have carefully chosen the time windows to be the least impacting in the day to the extent possible.
During this maintenance window there will be full disruption to service.

To provide a seamless experience for your users we recommend that you schedule a maintenance window that informs of possible service disruptions.

Thank you for your understanding and for your continued support.

Best regards,
MANGOPAY
Mar 7, 09:11 UTC

[Maintenance] [CANCELED] Important Migration and Authorization Update - Maintenance window 1/5 - March 21st to March 22nd -

Update - We will be undergoing scheduled maintenance during this time.
Mar 7, 10:21 UTC

Scheduled - Dear customers,

We are happy to share that all of our pre-production environments have now been running on cloud since 22nd of February 2023.

As part of the next step, we are now implementing some infrastructure changes to our production environment which is planned to take place in various time windows in the next few weeks. To manage expectations properly, and to contain any potential impact to our customers, we plan a few maintenance windows as per the below schedule.

The service will be under maintenance window during the following time windows:

- From Tuesday, March 21st 2023 24:00 to Wednesday, March 22nd 7:00am CET (21st 23:00 to 22nd 6:00 AM UTC)
- From Thursday, March 23rd 2023 24:00 to Friday, March 24th 7:00am CET (23rd 23:00 to 24th 6:00 AM UTC)
- From Monday, March 27th 2023 24:00 to Tuesday, March 28th 7:00am CEST (27th 22:00 to 28th 5:00 AM UTC)
- From Tuesday, March 28th 2023 24:00 to Wednesday, March 29th 7:00am CEST (28th 22:00 to 29th 5:00 AM UTC)
- From Wednesday, March 29nd 2023 24:00 to Thursday, March 30th 7:00am CEST (29th 22:00 to 30th 5:00 AM UTC)

We have carefully chosen the time windows to be the least impacting in the day to the extent possible.
During the maintenance windows there will be full disruption to service.

To provide a seamless experience for your users we recommend that you schedule a maintenance window that informs of possible service disruptions.

If you haven't done so already, as it has been shared in our previous communications to you, we will need you to authorize new IP addresses for us to guarantee continuity of service. Please note that failure to do so may result in interruption of your access to our services.

We kindly request that you add the new IP addresses, sent to you by email, into the whitelisted IP addresses list, on your firewall or security system at the latest by March 24th 2023. Please make sure the old IP addresses are kept for now as whitelisted for redundancy purposes.

Please note that if you are not the right person to address this matter, we kindly request that you forward this maintenance status to your IT department to ensure that the necessary actions are taken on time.
You can review the updates to our privacy policy by clicking on this link: https://www.mangopay.com/privacy/

We apologize for any inconvenience this may cause and we appreciate your cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Thank you for your understanding and for your continued support.

Best regards,
MANGOPAY
Mar 6, 20:32 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

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