Mangopay.com API
Investigating - You may be experiencing some disturbance with the testing card in the Sandbox environment.

We are investigating with our PSP partner and will get back to you as soon as we know more.

Nov 30, 2023 - 10:30 UTC
Update - We are currently conducting a thorough investigation with GIROPAY directly in order to identify the root cause of the issue. Their IT team is actively involved in the process and working to resolve the situation as quickly as possible. We will provide regular updates as we receive more information on the matter.
Oct 19, 2023 - 08:30 UTC
Investigating - Payments using Giropay in the PRODUCTION environment may be affected.
"101199 - Transaction refused" errors since 05:00 AM UTC 01/09 are due to an issue with our PSP component.

We are investigating and will update you.

Details:
- Affected users: Anyone using Giropay in PRODUCTION
- Affected payment types: Giropay.

Oct 16, 2023 - 12:48 UTC
Production Degraded Performance
90 days ago
99.91 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Degraded Performance
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
99.56 % uptime
Today
MANGOPAY's Blog ? Operational
Sandbox Degraded Performance
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Degraded Performance
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 04:45 UTC
In progress - Scheduled maintenance has been successfully completed
Nov 30, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 10:25 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 24, 07:38 UTC
Scheduled - On November 30th, 2023, between 5:00 am and 6:00 am CET, there will be a short service interruption for necessary maintenance, impacting our full payment services.

To minimize disruption for your users, we suggest scheduling a maintenance window or implementing a notification on your platform to keep users informed about this service disruption.

Thank you for your understanding.

Nov 15, 09:29 UTC
Nov 29, 2023
Resolved - This incident has been resolved.
Nov 29, 12:54 UTC
Update - We are continuing to work on a fix for this issue.
Nov 28, 17:31 UTC
Update - We are continuing to work on a fix for this issue.
Nov 28, 17:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 28, 17:10 UTC
Identified - We are currently addressing a technical issue impacting hub access and updates for some of our clients. Our team is diligently working to resolve this as quickly as possible and we appreciate your patience.
Nov 28, 17:06 UTC
Nov 28, 2023
Nov 27, 2023
Resolved - This incident has been resolved.
Nov 27, 14:43 UTC
Investigating - You may be experiencing some latency on the Mangopay Dashboard.

Who is affected: Anyone on the SANDBOX environment.

We are investigating and will get back to you.

Nov 7, 16:49 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - This incident has been resolved.
Nov 24, 10:25 UTC
Investigating - You may be experiencing some disturbance with the testing card in the Sandbox environment.

We are investigating with our PSP partner and will get back to you as soon as we know more.

Nov 23, 16:30 UTC
Nov 23, 2023
Nov 22, 2023
Resolved - This incident has been resolved.
Nov 22, 10:49 UTC
Monitoring - You may have experienced on Idempotency-key usage :
- Internal Server Error / code 500
- The CorrelationId does not exist or was not used in the last 24 hours / code 400

From 20.11 at 06:00 PM UTC to 21.11 at 10:00 AM UTC.

All functionalities related to the idempotency feature were likely affected. This includes POST/PUT requests with an idempotency key and the subsequent GET responses.

These disturbances were due to an issue with our system.

Who is affected: Anyone on the PRODUCTION environment.

Symptoms are now mitigated, and a nominal situation is slowly getting back to normal. We keep monitoring and keep you updated.

Nov 21, 14:02 UTC
Resolved - This incident has been resolved
Nov 22, 09:23 UTC
Investigating - Dear customers,

You may be experiencing some issue on the Dashboard :
- event display
- bank account details display

We are investigating and will keep you posted on any updates.

We apologize for any inconvenience this might have caused.
The Mangopay Team

Oct 13, 14:04 UTC
Resolved - This incident has been resolved.
Nov 22, 09:21 UTC
Update - This incident has been resolved.

Has a reminder you can found the documentation on this link : https://mangopay.com/docs/

Oct 24, 15:26 UTC
Investigating - Dear customers,

You may be experiencing HTTP 500 error, since 09/10 until 07:15 AM UTC, on API documentation (https://documentation.mangopay.com/docs/).

We are investigating and will keep you posted on any updates.

We apologize for any inconvenience this might have caused.
The Mangopay Team

Oct 10, 12:01 UTC
Resolved - We want to inform all our valued clients that the earlier reported incident affecting our database services has been successfully resolved. During a scheduled maintenance operation.

Our engineering team promptly addressed the issue, and we have carefully monitored the system to ensure stability and functionality. We can now confirm that all services have been fully restored and are operating at optimal performance levels.

Nov 22, 08:00 UTC
Nov 21, 2023
Resolved - This incident has been resolved
Nov 21, 16:30 UTC
Investigating - Dear customers,

You may be experiencing some issue on the Dashboard :
- Datas not available and/or Missing : payout / wallet / blocked Users

We are investigating and will keep you posted on any updates.

We apologize for any inconvenience this might have caused.
The Mangopay Team

Nov 21, 15:04 UTC
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.