Update - The first fix implemented can be considered successful, since no additional errors were observed.
Hence, the fix addressing the root cause has been delayed. It will be released this week, once it will have passed all the quality checks.
We will continue to monitor the situation and will provide an update upon the release.
Oct 11, 15:50 UTC
Update - We did not observe any additional PSP technical errors since the last update.
The fix implemented is confirmed to have mitigated the issue. However, the root cause in itself has not been resolved as of now.
We will leave this status open until the issue is fully resolved and will provide another update on Monday.
Oct 8, 16:32 UTC
Update - Additional PSP technical errors occurred from 8:20 PM to 9:00 PM UTC (October 7).
The impact was limited and comparable to what has been observed yesterday between 3:50 and 4:16 PM UTC.
We are looking to confirm the full resolution of the issue and will provide an update today as soon as more information becomes available.
Oct 8, 05:51 UTC
Monitoring - We saw new events of PSP technical error from 3.50 to 4.16 PM UTC.
The error rate was less severe than the previous incident and the situation is now back to normal.
We will keep this status open until the full resolution has been confirmed and will provide a new update tomorrow morning.
Oct 7, 16:28 UTC
Production
Operational
90 days ago
99.99
% uptime
Today
MANGOPAY Production API
?
Operational
MANGOPAY Production Dashboard
?
Operational
MANGOPAY Reporting
?
Operational
MANGOPAY Documentation
?
Operational
Hosting service
Operational
SWIFT brick
?
Operational
PSP brick
Operational
3DSecure brick
?
Operational
KYC brick
Operational
90 days ago
99.97
% uptime
Today
Acquiring bank's authorization server
Operational
90 days ago
100.0
% uptime
Today
External incident
Operational
90 days ago
100.0
% uptime
Today
Mangopay Hub
Operational
90 days ago
100.0
% uptime
Today
Sandbox
Operational
90 days ago
99.97
% uptime
Today
MANGOPAY Sandbox API
?
Operational
MANGOPAY Sandbox Dashboard
?
Operational
MANGOPAY Test Cards on Sandbox environment
?
Operational
PSP brick
Operational
90 days ago
99.97
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
A fix has been implemented at 03:20 PM UTC and considered successful, since no additional errors were observed.
Our PSP confirmed the incident resolution.
Oct 19, 16:02 UTC
Monitoring -
You may have experienced "PSP Technical Error" errors on payments from 03:10 PM UTC to 03:20 PM UTC.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: All types (Web / Card direct / Preauthorization) - 99% CB/VISA/MASTERCARD/ & 1% BCMC/ MAESTRO - EUR 78.6% & GBP 21.4% - All countries
The error rate seems back to normal. We will keep on monitoring, and we will keep you informed.
Oct 19, 15:39 UTC
Resolved -
For your information, MASTERCARD network confirmed an issue on their side, only buyers having a challenge flow were impacted and were not able to finalize their payment.
The incident is resolved, we and our PSP confirmed the situation back to normal since 11:00 UTC.
Oct 15, 12:38 UTC
Monitoring -
Error rate has decreased since 11:00 UTC and seems back to normal. We keep monitoring and keep you inform of the situation.
Oct 15, 11:58 UTC
Update -
We have an update on those symptoms : "Secure mode: The 3DSecure authentication has failed" errors / error code 101301 on payments since 06:00 AM UTC.
The issue with the banking partners network (Natixis) is now resolved as the error normal rate is back to normal.
However, we have detected that MASTERCARD network is impacted :
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - MASTERCARD - Web / Card direct / Preauthorization - Currency EUR - All country
Investigations are ongoing, we will keep you informed.
Oct 15, 09:27 UTC
Investigating -
You may experience "Secure mode: The 3DSecure authentication has failed" errors / error code 101301 on payments since 06:00 AM UTC.
These disturbances are due to an issue with banking partners network (Caisse Epargne (Natixis), La banque postale and BNPP).
Investigations are ongoing, we will keep you informed.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - CB/VISA/MASTERCARD - Web / Card direct / Preauthorization - Currency EUR - All country
Oct 15, 08:09 UTC
Resolved -
Resolved - We have the confirmation that the disturbance was coming from the acquiring bank and impacted all Mastercard transactions. The performance is now confirmed to be back to normal since 07:35 AM UTC.
Oct 14, 12:39 UTC
Investigating -
You may experience "Transaction refused" / error code : "101199" errors on payments since 04:35 AM UTC.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - Web / Card direct / Preauthorization payment - on CB / VISA /MASTERCARD network - FR
The error has significantly decreased at 07:35 AM UTC.
Investigations are ongoing on our PSP side, we will keep you informed.
Oct 14, 08:13 UTC
Resolved -
This incident has been resolved.
Oct 13, 10:12 UTC
Monitoring -
OVH implemented a fix on their network that solved their major outage. While the MANGOPAY SANDBOX is back to normal we will keep monitoring the situation.
Oct 13, 08:34 UTC
Investigating -
We are experiencing a major outage on our Sandbox Environment that is due to an External Incident on the OVH network. We are waiting for further information from OVH and are monitoring closely the situation.
Rest assured that we will keep you posted as soon as we know more.
Who is affected: Anyone on the SANDBOX environment
Oct 13, 08:02 UTC
Oct 12, 2021
No incidents reported.
Oct 11, 2021
Unresolved incident: [PRODUCTION] Disturbance on payments (PSP brick).