Mangopay.com API
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.

Dec 31, 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/

Dec 13, 18:12 UTC
Production Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 7, 2022
Resolved - This incident has been resolved.
Jul 7, 08:51 UTC
Monitoring - The 3DS operations are back to a nominal level since 07:58 AM UTC.
We will keep monitoring the situation for a few more minutes.

Jul 7, 08:13 UTC
Investigating - You may experience the following errors on payments since 07:30 AM UTC:
- "Secure mode: The 3DSecure authentication has failed"
- "User has let the payment session expire without paying"


These disturbances are due to an issue with the two following banks: Credit Agricole and Credit Lyonnais.

Investigations are ongoing on our PSP side with the two banks, we will keep you informed.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: CB_VISA_MASTERCAR, MAESTRO, IDEAL, PAYLIB

Jul 7, 07:55 UTC
Jul 6, 2022

No incidents reported.

Jul 5, 2022
Resolved - This incident has been resolved.
Jul 5, 13:42 UTC
Monitoring - Our fix has been deployed in Production since 09:11 AM UTC.
We are monitoring the results, but thus far, we are already seeing improved performances on Payouts Processing times.

Jul 5, 12:12 UTC
Identified - We have identified a performance issue with our Payout Processing services since 27th June 2022.
This results in an increase in the time some PayOuts are staying in a PENDING status.
Nonetheless, PayOuts are eventually processed correctly.

The problem has been identified, and a fix is tentatively scheduled for a release Tuesday, 5th July 2022.

Who is affected: Anyone in the PRODUCTION environment processing PayOuts.

Jun 29, 08:44 UTC
Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - You may have experienced "PSP Technical Error" errors on payments between 07:42 PM UTC and 07:48 PM UTC

These disturbances were due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- All payments by cards
- All currencies
- All countries

This incident has been resolved.

Jun 30, 17:30 UTC
Jun 29, 2022
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - This incident has been resolved.
Jun 24, 08:51 UTC
Identified - You may experience some difficulties to get results through the search bar feature from the Mangopay Dashboard since 08:47 AM UTC.

These disturbances are due to an issue with our Dashboard component.

• Who is affected: Anyone on the PRODUCTION environment.
• Feature affected: Search bar

Investigations are ongoing on our side, we will keep you informed.

Jun 23, 11:39 UTC
Jun 23, 2022