Mangopay.com API
Update - We are still investigating with our banking partner.

We will inform you as soon as we have news on this subject.

Aug 23, 2023 - 15:16 UTC
Investigating - Dear customers,

Since 16/08/2023 at 11:00 UTC, all the transactions going through Barclays are not processed and are returning a PSP technical error message.
We are contacting Barclays and our PSP partner to investigate this incident further.

We will keep you updated as we know more.

We apologize for any inconvenience this might have caused.
The Mangopay Team

Aug 16, 2023 - 16:20 UTC
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Degraded Performance
Partial Outage
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No downtime recorded on this day.
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had a major outage.
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Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This incident has been resolved.
Sep 22, 14:25 UTC
Monitoring - You may have experienced :

- Security violation
- Soft decline
- Transaction refused
- Transaction refused by the bank (Do not honor)

Errors on payments between 04:00 and 04:30 PM UTC.

These disturbances are due to an issue with Mastercard scheme.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: All cards payments

Symptoms are mitigated.

We will keep you informed.

Sep 20, 16:07 UTC
Resolved - This incident has been resolved.
Sep 22, 07:10 UTC
Investigating - You may obtain reports with missing data since 19/09.

These disturbances are due to an issue with our system.

Who is affected: Anyone on the PRODUCTION environment.

We are investigating and will keep you posted of any updates.

Sep 20, 16:14 UTC
Resolved - This incident has been resolved.
Sep 22, 07:09 UTC
Investigating - You may have experience some difficulties on testing payment on our Sandbox environment.
This issue is under investigation with our PSP Partner.

• Who is affected: Anyone on the SANDBOX environment.

We are investigating on the issue
We will update this status as soon as we get new informations.

Sep 18, 12:32 UTC
Sep 21, 2023

No incidents reported.

Sep 20, 2023
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - All transactions' status have been updated. This incident has been resolved.
Sep 18, 07:36 UTC
Update - You may already see your payments transactions status updated.

We keep monitoring the results.

Sep 15, 15:41 UTC
Monitoring - You may experience delays to get real time status on Gocardless payments.

These disturbances are due to an issue with our system.

Who is affected:
- Anyone on the PRODUCTION environment using Gocardless payments.
- Gocardless payments created in the past week

The Issue has been fixed and symptoms are being gradually mitigated. We will keep you updated.

Sep 14, 13:59 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Sep 14, 2023