All Systems Operational
Production Operational
Mangopay API Operational
Mangopay Dashboard ? Operational
Mangopay Documentation ? Operational
Mangopay Hub ? Operational
Mangopay Fraud Prevention ? Operational
Alternative Payment Method ? Operational
Mangopay Payments ? Operational
KYC Processing ? Operational
Direct Debit ? Operational
Acquirer Services ? Operational
3DS Authentication ? Operational
Sandbox Operational
Mangopay Sandbox API ? Operational
Mangopay Sandbox Dashboard ? Operational
Test cards in Sandbox ? Operational
3DS Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Elevated Error Rates Affecting Some Services
Resolved - This incident has been resolved.
Oct 4, 15:48 UTC
Investigating - We're seeing higher error rates, potentially causing brief service disruptions. Our team is investigating and working on a resolution. Further updates to follow. Thank you for your understanding.
Oct 4, 09:41 UTC
Elevated Error Rates Affecting Some Services
Resolved - This incident has been resolved.
Oct 4, 06:17 UTC
Investigating - We're seeing higher error rates, potentially causing brief service disruptions. Our team is investigating and working on a resolution. Further updates to follow. Thank you for your understanding.
Oct 4, 06:00 UTC
Oct 3, 2024
Disturbance in Mangopay Hub
Resolved - This incident has been resolved.
Oct 3, 13:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 13:24 UTC
Investigating - We have identified an issue where client IDs are not displaying correctly in the Mangopay Hub. Our teams are actively working on a resolution to restore normal functionality.
Oct 3, 13:05 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Disturbance in Mangopay Hub
Resolved - This incident has been resolved.
Oct 1, 10:08 UTC
Investigating - We are currently experiencing a degradation in Hub services due to an issue with an external provider. Our team is actively monitoring the situation and working closely with the provider to resolve the issue as quickly as possible.
Oct 1, 09:21 UTC
Scheduled Maintenance Notification: October 1st, [00:00 AM - 3:00 AM UTC]
Completed - The scheduled maintenance has been completed.
Oct 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 UTC
Scheduled - Dear Platform,

We wanted to inform you in advance about an upcoming scheduled maintenance:

Date: October 1st, 2024
Time: 00:00 AM - 3:00 AM UTC (02:00 AM - 05:00 AM CEST)

During this period, we will be performing necessary maintenance on our systems to ensure optimal performance and security. This maintenance is essential to enhance the stability and reliability of our services.

Please note that there may be intermittent service disruptions in the following payment methods: Paypal,Google Pay, Klarna, iDeal, Blik, Bancontact (redirect flow), MBWay, Multibanco and Satispay

If you have any urgent concerns or questions regarding this scheduled maintenance, please feel free to reach out to our Support team at [support@mangopay.com].

Best regards,
The Mangopay team
Sep 25, 07:16 UTC
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Disruption in Payment Processing - Ideal
Resolved - This incident has been resolved.
Sep 27, 09:35 UTC
Investigating - We have identified an issue outside of our platform affecting payment processing. Our team is actively working with the external provider to resolve this as soon as possible. We will share further updates once more information becomes available.
Sep 27, 09:15 UTC
Sep 26, 2024
Disturbance in Sandbox Operations
Resolved - This incident has been resolved.
Sep 26, 12:14 UTC
Investigating - We have identified an issue outside of our platform affecting the Sandbox environment. Our teams are working with external providers to resolve the disruption and restore normal operations. We will provide further updates as more information becomes available.
Sep 26, 10:29 UTC
Sep 25, 2024
Disruption in API Connectivity
Resolved - This incident has been resolved.
Sep 25, 22:50 UTC
Investigating - We have identified an issue outside of our platform causing degradation of the tokenisation endpoint. We are working with the external provider to resolve this as soon as possible. Our teams are actively working with our providers to resolve the issue, and we will provide further updates as more information becomes available.
Sep 25, 22:39 UTC
Elevated Error Rate
Resolved - We have identified an issue affecting several services within our platform on September 25, 2024, from 10:23 AM to 10:52 AM UTC. During this time, some clients experienced errors while accessing specific features. The issue has since been resolved, and all services are now fully operational.
Sep 25, 11:38 UTC
Sep 24, 2024
Disruption in KYC Processing
Resolved - This incident has been resolved.
Sep 24, 12:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 11:52 UTC
Investigating - We have identified an issue outside of our platform affecting KYC processing. We are working with the external provider to resolve this as soon as possible. We will share further updates once more information becomes available.
More details - https://status.onfido.com/
Sep 24, 11:12 UTC
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