Mangopay Api Status

Mangopay.com API

[Production] Outage with the acquiring bank BARCLAYS

Update - We are still investigating with our banking partner.

We will inform you as soon as we have news on this subject.
Aug 23, 2023 - 15:16 UTC

Investigating - Dear customers,

Since 16/08/2023 at 11:00 UTC, all the transactions going through Barclays are not processed and are returning a PSP technical error message.
We are contacting Barclays and our PSP partner to investigate this incident further.

We will keep you updated as we know more.

We apologize for any inconvenience this might have caused.
The Mangopay Team
Aug 16, 2023 - 16:20 UTC

Uptime over the past 90 days. View historical uptime.

Production Operational

90 days ago

100.0 % uptime

Today

MANGOPAY Production API

Operational

MANGOPAY Production Dashboard

Operational

MANGOPAY Reporting

Operational

MANGOPAY Documentation

Operational

Hosting service Operational

SWIFT brick

Operational

PSP brick Operational

3DSecure brick

Operational

KYC brick Operational

90 days ago

100.0 % uptime

Today

Acquiring bank's authorization server Operational

90 days ago

100.0 % uptime

Today

External incident Operational

90 days ago

100.0 % uptime

Today

Mangopay Hub Operational

90 days ago

100.0 % uptime

Today

Mirakl connector Operational

90 days ago

100.0 % uptime

Today

MANGOPAY's Blog

Operational

Sandbox Operational

90 days ago

100.0 % uptime

Today

MANGOPAY Sandbox API

Operational

MANGOPAY Sandbox Dashboard

Operational

MANGOPAY Test Cards on Sandbox environment

Operational

PSP brick Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

[PRODUCTION] Disturbance on payments (MASTERCARD)

Resolved - This incident has been resolved.
Sep 22, 14:25 UTC

Monitoring - You may have experienced :

- Security violation
- Soft decline
- Transaction refused
- Transaction refused by the bank (Do not honor)

Errors on payments between 04:00 and 04:30 PM UTC.

These disturbances are due to an issue with Mastercard scheme.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: All cards payments

Symptoms are mitigated.

We will keep you informed.
Sep 20, 16:07 UTC

[PRODUCTION] Disturbance on the API - Reporting feature

Resolved - This incident has been resolved.
Sep 22, 07:10 UTC

Investigating - You may obtain reports with missing data since 19/09.

These disturbances are due to an issue with our system.

Who is affected: Anyone on the PRODUCTION environment.

We are investigating and will keep you posted of any updates.
Sep 20, 16:14 UTC

[SANDBOX] Disturbance on Sandbox environment

Resolved - This incident has been resolved.
Sep 22, 07:09 UTC

Investigating - You may have experience some difficulties on testing payment on our Sandbox environment.
This issue is under investigation with our PSP Partner.

• Who is affected: Anyone on the SANDBOX environment.

We are investigating on the issue
We will update this status as soon as we get new informations.
Sep 18, 12:32 UTC

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Sep 19, 2023

No incidents reported.

Sep 18, 2023

[PRODUCTION] Delays on GoCardless payments

Resolved - All transactions' status have been updated. This incident has been resolved.
Sep 18, 07:36 UTC

Update - You may already see your payments transactions status updated.

We keep monitoring the results.
Sep 15, 15:41 UTC

Monitoring - You may experience delays to get real time status on Gocardless payments.

These disturbances are due to an issue with our system.

Who is affected:
- Anyone on the PRODUCTION environment using Gocardless payments.
- Gocardless payments created in the past week

The Issue has been fixed and symptoms are being gradually mitigated. We will keep you updated.
Sep 14, 13:59 UTC

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Sep 14, 2023

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