Mangopay.com API
Update - An email with further details has been sent to the clients using Sofort as a payment method for their end users that relates to the upcoming solution.

Going forward, Sofort (a German bank transfer) will be deprecated as a standalone payment method. As an alternative, you will be able to avail of Klarna’s ‘Pay Now’ payment method. Through Klarna’s ‘Pay Now’ payment method, end-customers in Germany will have greater options and will be able to pay immediately using their linked bank account or card.

The migration to Klarna's Pay Now is a step towards rectifying the underlying issue that led to the debit of failed SOFORT payments. However,please note that we are actively working towards processing refunds for these transactions with the utmost urgency. Rest assured that we will keep you apprised of any developments and updates on this matter.

Feb 02, 2024 - 12:35 UTC
Identified - You may have been charged for a failed payment processed with SOFORT as a payment method since 30/11/2023.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone in a PRODUCTION environment.
• Payment types affected: SOFORT

We have identified the issue and are currently working on a permanent fix for the problem generating this incident. We will communicate more information in that regard in the upcoming days. Meanwhile, we are working to refund those transactions with utmost urgency and will keep you informed of any updates.

Jan 25, 2024 - 10:01 UTC
Identified - It has come to our attention that a number of payment transactions have been encountering "Generic Operation error - 001999" since 06/11. This particular issue stems from a problem with our PSP component.
We have identified the underlying issue and are currently working on a solution to fix it.

The following details pertain to this matter:
- This problem is affecting all users of the SANDBOX environment.
- The payment types affected by this issue are iDEAL.

We apologize for any inconvenience caused by this problem, and we thank you for your patience and understanding as we work to resolve this issue as quickly as possible.

Dec 04, 2023 - 10:28 UTC
Production Under Maintenance
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Under Maintenance
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
MANGOPAY's Blog ? Operational
Sandbox Degraded Performance
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Platform,

We wanted to inform you in advance about an upcoming scheduled maintenance:

Date: March 5th, 2024
Time: 2:00 AM-3:30 AM UTC

During this period, we will be performing necessary maintenance on our systems to ensure optimal performance and security. This maintenance is essential to enhance the stability and reliability of our services.

Please note that there may be intermittent service disruptions or brief periods of downtime during this window. We apologise for any inconvenience this may cause.

If you have any urgent concerns or questions regarding this scheduled maintenance, please feel free to reach out to our Support team at [support@mangopay.com].

Best regards,
The Mangopay team

Posted on Feb 15, 2024 - 18:26 UTC
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 17:09 UTC
Investigating - Users may be experiencing 502 Errors while attempting to access the HUB. These disturbances are related to network issues. We are actively investigating the root cause and will provide updates as we work towards a resolution.
Feb 22, 15:57 UTC
Resolved - This incident has been resolved.
Feb 22, 14:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 14:30 UTC
Update - We are continuing to investigate this issue.
Feb 22, 14:11 UTC
Investigating - Users may be experiencing 502 Errors while attempting to access the HUB. These disturbances are related to network issues. We are actively investigating the root cause and will provide updates as we work towards a resolution.

Who is affected: Anyone using the Sandbox environment to access the HUB.

Feb 22, 14:05 UTC
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 08:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 15:17 UTC
Investigating - We are experiencing some disturbance to connect to Mangopay's Sandbox Dashboard and HUB at the moment.
This issue is under investigation.
We will keep you informed about the resolution.
We apologize for any inconvenience this might have caused.

Feb 20, 13:49 UTC
Feb 20, 2024
Resolved - This incident has been resolved.
Feb 20, 12:03 UTC
Investigating - You may be experiencing some difficulties with 3DS authentication , due to an issue with our PSP partner- Payline. The incident has been escalated, and investigations are in progress.
Feb 20, 11:14 UTC
Resolved - This incident has been resolved.
Feb 20, 10:25 UTC
Investigating - You may be experiencing 3DS technical error Errors since 09:10 CEST.
We are investigating with our PSP partner and will keep you posted of any updates.

Feb 20, 09:27 UTC
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - This incident has been resolved.
Feb 16, 15:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 13:30 UTC
Investigating - You might have experienced difficulties with 3DS authentication this morning , investigations are in progress.
Error message: 101301 - Secure mode: The 3DSecure authentication has failed.
We will update this status as soon as we get new information.

Feb 15, 11:35 UTC
Feb 15, 2024
Resolved - This incident has been resolved.
Feb 15, 09:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 15, 08:56 UTC
Investigating - You might encounter 503 Errors when attempting to retrieve a list of Wallet transactions. These disruptions are a result of a problem within our system.
We are currently investigating and will provide you with updates as soon as possible.

Feb 15, 08:13 UTC
Resolved - This incident has been resolved.
Feb 15, 07:35 UTC
Investigating - You may be experiencing some difficulties with 3DS authentication , due to an issue with our PSP partner. The incident has been escalated, and investigations are in progress.
Feb 14, 16:32 UTC
Feb 14, 2024
Resolved - This incident has been resolved.
Feb 14, 18:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 16:47 UTC
Update - We are continuing to work on a fix for this issue.
Feb 12, 14:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 13:15 UTC
Investigating - You might have experienced difficulties with 3DS authentication since this morning, due to an issue with our PSP partner. The incident has been escalated, and investigations are in progress.

Error message: 101301 - Secure mode: The 3DSecure authentication has failed.

Feb 12, 11:26 UTC
Feb 13, 2024
Resolved - This incident has been resolved.
Feb 13, 17:24 UTC
Investigating - Users may notice disruptions in GBP payout processing due to an operational anomaly detected within our system earlier today. Our technical team is actively investigating to determine the cause and work towards a swift resolution.
Feb 13, 16:41 UTC
Feb 12, 2024
Feb 11, 2024
Resolved - This incident has been resolved.
Feb 11, 13:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 11, 13:31 UTC
Investigating - Currently, a third-party incident is leading to a system issue affecting PayPal API calls in our production environment. Merchants may experience an increased occurrence of the following errors: HTTP 500 errors for REST API calls.
Feb 11, 13:10 UTC