Mangopay.com API
Investigating - You may be experiencing some perturbation with Process Payin Bankwire on SANDBOX.

Who is affected: Anyone in the SANDBOX environment.

Investigations are ongoing, we will keep you informed

Jan 24, 2023 - 15:35 UTC
Identified - Since the 30th January 2023 10:00am CET , you may be experiencing some disturbance while testing payments

Who is affected: Anyone in the SANDBOX environment.
mgpAnswerCode : 009199
mgpLongMessage :PSP technical error

Investigations are ongoing with our PSP partner, we will keep you informed

Jan 31, 2023 - 16:09 UTC
Identified - Following a technical issue with our PSP and Bank partner, the files which contains the refund transaction created on the 17 and 19th January was not processed.

MOP concerned :
-Ideal
-Sofort
-Giropay

We are doing our best to restore the situation as soon as possible, thank you for your understanding

Jan 25, 2023 - 14:07 UTC
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.

Dec 31, 2021 - 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/

Dec 13, 2021 - 18:12 UTC
Production Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
Sandbox Degraded Performance
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Degraded Performance
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 31, 2023

Unresolved incidents: [SANDBOX] Payin transactions failures, [SANDBOX] Disturbance with Payin Bankwire.

Jan 30, 2023
Resolved - Our PSP partner has deployed a fix to restore the situation.
The situation is back to normal.

Jan 30, 10:12 UTC
Identified - You may experience difficulties with 3DS transactions since 10h20 AM 30th January 2023.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.

Investigations are ongoing on our PSP side, we will keep you informed

Jan 30, 09:38 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Resolved - Our PSP confirmed the incident is closed since 17h39
Jan 17, 16:46 UTC
Monitoring - We can see on our monitoring that things have return to normal.

We remain in monitoring status while waiting for confirmation of the end of this event from our partner.

Jan 17, 15:59 UTC
Identified - You may experience difficulties with Mastercard transaction since 15h34 PM 17 January 2023.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment except French Market

Payment type affected:
- MASTERCARD
- All country except French Market

Error Message :
- Transaction blocked by fraud policy
- The 3DSecure authentification has failed

Investigations are ongoing on our PSP side, we will keep you informed

Jan 17, 14:58 UTC