Mangopay.com API
Update - Investigations and actions are still in progress on our partners side.
Since the resolution of the incident is complex , MangoPay decided to stop temporarily Giropay services on our API (In case of emergency please contact our support)
We will keep you informed as soon as the service is restored
Thank you for your patience and we are sorry for the inconvenience

Oct 26, 2022 - 14:08 UTC
Update - We are still facing issue with GiroPay
Our partners are working in order to restore the service as soon as possible.
Thank you for your patience

Oct 24, 2022 - 11:09 UTC
Identified - You may experience difficulties to process GIROPAY payments since the 12th October 2022.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: GIROPAY

Investigations are ongoing on our PSP side, we will keep you informed

Oct 14, 2022 - 12:57 UTC
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.

Dec 31, 2021 - 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/

Dec 13, 2021 - 18:12 UTC
Investigating - You may be experiencing some perturbation with web payment.
These disturbances are due to an issue with our sandbox PSP Partner.

We are investigating with our SANDBOX PSP Partner and will get back to you as soon as we know more.

MOP impacted : MAESTRO, BCMC, DINERS, CB_VISA_MASTER_CARD, IDEAL
Who is affected: Anyone in the SANDBOX environment.

Nov 25, 2022 - 16:12 UTC
Investigating - You may be experiencing some errors with test credit cards on our sandbox platform.
These disturbances are due to an issue with a test card provider incident on their side.

We are investigating with them and will get back to you as soon as we know more.

Who is affected: Anyone in the SANDBOX environment.
Test cards mainly impacted: CB/VISA/MC frictionless and Maestro/BMC in our documentation (https://docs.mangopay.com/guide/testing-payments)

Nov 25, 2022 - 15:14 UTC
Production Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
Sandbox Degraded Performance
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Degraded Performance
PSP brick Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 5, 2022
Resolved - The incident was caused by a physical host failure in our Datacenter.
This incident has been resolved, and services are back up and running.

Dec 5, 10:09 UTC
Monitoring - A fix has been implemented since 7:45 AM UTC.
We have seen a sharp decrease in HTTP 500 Errors since then.

We keep monitoring the situation and will keep you posted.

Dec 5, 08:44 UTC
Identified - You may be experiencing 500 Errors "Internal Server Error" on API calls since 01:00 AM UTC 05/12/22.

These disturbances are due to an issue with our system.
The issue has been identified, and a fix is being deployed.
The situation is already improving since 07:50 AM UTC.

Who is affected: Anyone in the PRODUCTION environment.
Most Impacted endpoints:
- Transfers
- Payins
- Refunds
- Web payments
- Recurring transactions
- PreAuthorizations

Dec 5, 08:11 UTC
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - The incident has been resolved
Next action : Chasing BPCE regarding the root cause & resolution actions done

Dec 1, 13:34 UTC
Monitoring - The situation seems to be stable again since 11:10 AM CET.
We are waiting the confirmation from BCPE on the resolution on their end.

Dec 1, 12:31 UTC
Investigating - You may be experiencing errors on the 3DS since 08:00 AM UTC today.

The incident seems to be impacting the French Market, and most probably linked to BPCE Authentication Servers.

- Secure mode: The 3DSecure authentication has failed

We are investigating with our PSP Partner and will get back to you as soon as we know more.

Dec 1, 08:59 UTC
Nov 30, 2022
Resolved - Our PSP confirmed the incident is resolved since 14:48 PM UTC.
Next : Waiting Root Cause analysis and corrective actions done by Master Card

Nov 30, 15:37 UTC
Monitoring - The situation has been stable since 10:15 AM UTC.
However, we are still waiting for an update from Mastercard on their corrective actions.
While the error rate is back to a nominal level, we will keep monitoring the situation until we get a confirmation from Mastercard.

Nov 30, 10:54 UTC
Identified - The issue has been identified by our PSP partner as an incident at the level of Mastercard.
Mastercard is working towards a fast resolution for all their impacted customers.

On our side, we have seen improvements since 09:05 AM UTC, however, the situation is still unstable with occasional spikes of 5-10 minutes.
We will keep monitoring the situation on our side and keep you posted on the information coming from Mastercard.

Nov 30, 10:08 UTC
Investigating - You may be experiencing issues while processing 3DS payment since 08:20 AM UTC.

These disturbances are due to an incident with our PSP provider, investigations & actions are in progress.


Symptoms:

- Payment sessions may end up being expired for merchants
- Merchants may notice an increase in "3DS technical error " messages
- Merchants might recieve "008500 - Transaction blocked by Fraud Policy" or "101301 - Secure mode: The 3DSecure authentication has failed"

Network : Mastercard

Nov 30, 08:51 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Unresolved incidents: [SANDBOX] Disturbance with web payment, [SANDBOX] Disturbance with some test CREDIT CARD.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.