Update - We are currently conducting a thorough investigation with GIROPAY directly in order to identify the root cause of the issue. Their IT team is actively involved in the process and working to resolve the situation as quickly as possible. We will provide regular updates as we receive more information on the matter.
Oct 19, 2023 - 08:30 UTC
Investigating - Payments using Giropay in the PRODUCTION environment may be affected. "101199 - Transaction refused" errors since 05:00 AM UTC 01/09 are due to an issue with our PSP component.
We are investigating and will update you.
Details: - Affected users: Anyone using Giropay in PRODUCTION - Affected payment types: Giropay.
Oct 16, 2023 - 12:48 UTC
Production
Degraded Performance
90 days ago
99.91
% uptime
Today
MANGOPAY Production API
?
Operational
MANGOPAY Production Dashboard
?
Operational
MANGOPAY Reporting
?
Operational
MANGOPAY Documentation
?
Operational
Hosting service
Operational
SWIFT brick
?
Operational
PSP brick
Operational
3DSecure brick
?
Operational
KYC brick
Operational
90 days ago
100.0
% uptime
Today
Acquiring bank's authorization server
Operational
90 days ago
100.0
% uptime
Today
External incident
Operational
90 days ago
100.0
% uptime
Today
Mangopay Hub
Degraded Performance
90 days ago
100.0
% uptime
Today
Mirakl connector
Operational
90 days ago
99.56
% uptime
Today
MANGOPAY's Blog
?
Operational
Sandbox
Degraded Performance
90 days ago
100.0
% uptime
Today
MANGOPAY Sandbox API
?
Operational
MANGOPAY Sandbox Dashboard
?
Operational
MANGOPAY Test Cards on Sandbox environment
?
Degraded Performance
PSP brick
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Nov 30, 04:45 UTC
In progress -
Scheduled maintenance has been successfully completed
Nov 30, 04:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 29, 10:25 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 24, 07:38 UTC
Scheduled -
On November 30th, 2023, between 5:00 am and 6:00 am CET, there will be a short service interruption for necessary maintenance, impacting our full payment services.
To minimize disruption for your users, we suggest scheduling a maintenance window or implementing a notification on your platform to keep users informed about this service disruption.
Thank you for your understanding.
Nov 15, 09:29 UTC
Resolved -
This incident has been resolved.
Nov 29, 12:54 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 28, 17:31 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 28, 17:30 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 28, 17:10 UTC
Identified -
We are currently addressing a technical issue impacting hub access and updates for some of our clients. Our team is diligently working to resolve this as quickly as possible and we appreciate your patience.
Nov 28, 17:06 UTC
Resolved -
This incident has been resolved.
Nov 22, 10:49 UTC
Monitoring -
You may have experienced on Idempotency-key usage : - Internal Server Error / code 500 - The CorrelationId does not exist or was not used in the last 24 hours / code 400
From 20.11 at 06:00 PM UTC to 21.11 at 10:00 AM UTC.
All functionalities related to the idempotency feature were likely affected. This includes POST/PUT requests with an idempotency key and the subsequent GET responses.
These disturbances were due to an issue with our system.
Who is affected: Anyone on the PRODUCTION environment.
Symptoms are now mitigated, and a nominal situation is slowly getting back to normal. We keep monitoring and keep you updated.
Nov 21, 14:02 UTC
Resolved -
We want to inform all our valued clients that the earlier reported incident affecting our database services has been successfully resolved. During a scheduled maintenance operation.
Our engineering team promptly addressed the issue, and we have carefully monitored the system to ensure stability and functionality. We can now confirm that all services have been fully restored and are operating at optimal performance levels.
Nov 22, 08:00 UTC