Mangopay.com API
All Systems Operational
Production Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - This incident has been resolved.

As a reminder, updated guidelines for the optimization of the Acceptance Rate of your Identity Documents are available here:
https://docs.mangopay.com/guide/guidelines-for-identity-documents
Sep 16, 07:48 UTC
Update - While we keep seeing a positive impact on the reduction of the "Obscured Security Features" error rate since 09/09, we keep monitoring closely the situation until we reach satisfying levels of the overall acceptance rate of identity documents.

As a reminder, you can now find updated guidelines on our documentation regarding the optimization of the Acceptance Rate of your Identity Documents:
https://docs.mangopay.com/guide/guidelines-for-identity-documents
Sep 13, 15:53 UTC
Update - Following the recent investigations carried out with our document integrity and validity partner, a modification has been implemented at their level that has drastically reduced the "Obscured Security Features" error rate since 09/09 at 19:00 UTC.

The positive impact of this change should be fully perceived over the course of the next two days.

In the meantime, we will keep monitoring and reporting on the situation daily.

As a reminder, you can now find updated guidelines on our documentation regarding the optimization of the Acceptance Rate of your Identity Documents:
https://docs.mangopay.com/guide/guidelines-for-identity-documents
Sep 10, 15:29 UTC
Update - Following the recent investigations carried out with our document integrity and validity partner, a modification has been implemented at their level that has drastically reduced the "Obscured Security Features" error rate since 09/09 at 19:00 UTC.

The positive impact of this change should be fully perceived over the course of the next two days.

In the meantime, we will keep monitoring and reporting on the situation daily.

As a reminder, you can now find updated guidelines on our documentation regarding the optimization of the Acceptance Rate of your Identity Documents:
https://docs.mangopay.com/guide/guidelines-for-identity-documents
Sep 10, 15:18 UTC
Update - After further investigations with our document integrity and validity partner, we have identified reinforced security verifications on French ID cards for which potential impacts were not previously expected.

We keep investigating on a solution and will come back to you as soon as we have further information.

In the meantime, you can now find updated guidelines on our documentation regarding the optimization of the Acceptance Rate of your Identity Documents:
https://docs.mangopay.com/guide/guidelines-for-identity-documents
Sep 9, 09:51 UTC
Update - The situation on this incident is not yet back to a normal state.
We keep investigating further and will update you tomorrow as soon as new information is available.
Sep 7, 17:11 UTC
Update - We keep monitoring the situation following the implementation of our fix.
Unfortunately the overall acceptance rate is not yet back to its normal rate.

In the meantime, we are still running further investigations to ensure that all potential causes have been identified.

We will update you tomorrow as soon as we have more information to share.
Sep 6, 16:41 UTC
Update - The overall acceptance rate is not yet back on to a normal state.

We keep monitoring the effects of the previously implemented fix and will keep you informed daily of any improvements.
Sep 5, 09:46 UTC
Update - The overall acceptance rate has started to gradually increase since the implementation of the fix.

As several days are required to see the full effect, we will continue to monitor and report improvements on a daily basis.
Sep 3, 16:00 UTC
Update - We continue to monitor the situation since the results are not visible yet.

We will update this status tomorrow afternoon as soon as more information becomes available.
Sep 2, 15:52 UTC
Monitoring - You may have experienced an elevated rate of KYC refusals on identity proof documents:
- Associated with the « Unreadable » or « Falsified » refusal reasons.
- Mainly on French national ID.

A first fix has been implemented and we are monitoring the results.

Further investigations are ongoing to ensure that all potential causes have been identified.

We will update this status today as soon as more information becomes available.
Sep 2, 08:37 UTC
Resolved - This incident has been resolved.
Sep 16, 07:41 UTC
Monitoring - The fix has been implemented at 13:55 UTC and the rate of PSP Technical Errors as lowered to a normal level since.
We will keep monitoring the situation and keep you posted.
Sep 15, 15:03 UTC
Update - As previously communicated, our PSP partner is releasing a fix for this incident.

The maintenance will start at 12:30 UTC and will last for 60 minutes.

We will monitor the situation afterwards and update you with further information.
Sep 15, 12:24 UTC
Update - As the root cause has been identified. Our PSP will release the fix this day :

Wednesday 15/09 in the afternoon.

Our team will continue to monitor the situation.
Sep 14, 14:04 UTC
Identified - The root cause has been identified, and a fix is being worked on with our PSP. We will inform you as soon as the fix has been implemented.
Sep 14, 09:15 UTC
Update - We are still pursuing the investigation with our PSP. We are narrowing down potential problems. We strive to get news as fast as possible.
Sep 13, 15:38 UTC
Update - We are pursuing the investigation for this issue with our PSP. We will keep you updated as soon as we have more information.
Sep 10, 15:17 UTC
Investigating - You may experience "PSP Technical Error" errors on payments.

These disturbances are due to an issue with our PSP component.
Investigations are ongoing on our PSP side, we will keep you informed.

• Who is affected: Anyone on the SANDBOX environment.
• Payment types affected: CB_VISA_MASTERCARD
Sep 9, 14:58 UTC
Sep 15, 2021
Sep 14, 2021
Sep 13, 2021
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 15:51 UTC
Monitoring - A fix has been implemented and "Transaction refused by the bank (card limit reached)" errors have stopped since 11:00 AM UTC.

We are monitoring the situation.
Sep 9, 15:34 UTC
Identified - The root cause has been identified, and a fix is being worked on with our acquiring bank partner. We will inform you as soon as the fix has been implemented.
Sep 7, 14:32 UTC
Update - We are still pursuing the investigation for this issue with our PSP and Acquiring bank. We are narrowing down potential problems. We will keep you updated as soon as more information is available.
Sep 6, 15:43 UTC
Update - We are pursuing the investigation for this issue with our PSP and Acquiring bank. We will keep you updated as soon as we have more information.
Sep 3, 08:31 UTC
Investigating - You may experience "Transaction refused by the bank (card limit reached)" errors on payments since 30/08 at 12:00 AM UTC.

These disturbances are due to an issue with our PSP component.
Investigations are ongoing on our PSP side, we will keep you informed.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: BCMC/MAESTRO and CB/VISA/MASTERCARD
Sep 2, 09:31 UTC
Sep 9, 2021
Sep 8, 2021

No incidents reported.

Sep 7, 2021
Sep 6, 2021