Mangopay.com API
Update - The error rate is back to normal for Do Not Honor on french payments since May 11 - 6:20PM UTC.

We will provide an update on spanish payments as soon as more information becomes available.

May 12, 08:24 UTC
Identified - You may experience a high rate of "Transaction refused by the bank (Do not honor)" errors on french and spanish payments:

Do Not Honor errors in Spain:
- Since May 10 - 8:00 AM UTC.
- Linked to the issuing bank Mastercajas SA (50% of payments ending in Do Not Honor).
- Affecting mainly 3DS2 frictionless payments.
- Requesting more strong customer authentication (SecureMode=FORCE) may improve conversion until issue gets resolved.

Do Not Honor errors in France:
- Since May 11 - 1:30 PM UTC.
- Mainly linked to the issuing banks: Crédit Mutuel Strasbourg/Maine Anjou, CMUT Océan, CIC, Scalbert Dupont, Nancéienne Varin Bernier & Cred. Indus. de l'ouest.
- Affecting 3DS2 frictionless and strongly authenticated payments.

We are in contact with our banking partner to address this issue.

May 11, 19:13 UTC
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.

Dec 31, 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/

Dec 13, 18:12 UTC
Production Degraded Performance
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Degraded Performance
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022
Resolved - We have the confirmation from our partner that all impacted transactions are from VISA network in addition to the symtoms previously communicated.

This incident has been resolved.

May 24, 13:23 UTC
Monitoring - You may have experienced "Secure mode: The 3DSecure authentication has failed" / 101301 errors on payments between 11:36 AM UTC and 12:10 PM UTC.

These disturbances are due to an issue with a 3DS component.

• Who is affected: Anyone on the PRODUCTION environment.

Payment types affected:
• All countries
• All currencies
• Web / preauthorization / direct

Error rate is back to normal.

We keep monitoring and keep you informed.

May 24, 12:51 UTC
Resolved - The error back to normal since 09:12 UTC AM. This incident is resolved.
May 24, 09:41 UTC
Investigating - You may experience :

- "Secure mode: The 3DSecure authentication has failed" / 101301
- "Secure mode: The 3DSecure authentication session has expired" / 101304

errors on payments since 06:50 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.

Payment types affected:
• All countries except FR
• Web / preauthorization / direct
• CB_VISA_MASTERCARD

Error rate is slowly getting back to normal.

Investigations are ongoing on our PSP side, we will keep you informed.

May 24, 09:26 UTC
May 23, 2022
Resolved - You may have experienced "PSP Technical Error"/ 009199 errors on payments between 09:02 PM and 09:26 PM UTC on May 23rd.

These disturbances were due to our PSP partner suffering an outage.

• Who has been impacted: Anyone in the PRODUCTION environment.
• Payment types affected: CB_VISA_MASTERCARD, iDEAL, BCMC, MAESTRO
• Currency: EUR /GBP
• All countries
• Web & direct payments
• Preauthorizations

This incident has been resolved.

May 23, 19:00 UTC
Resolved - This incident has been resolved.
The situation between iDEAL and ABN AMRO is now stable for the last 50 minutes, since 14:40 UTC.

May 23, 15:36 UTC
Monitoring - You may still be experiencing "Generic Operation error"/ 001999 errors on payments since the resolution of the previous iDEAL incident:
https://status.mangopay.com/incidents/420bc60ts3vk

iDEAL is still experiencing stability issues with the following bank:

- ABN AMRO

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: IDEAL web payment

We are monitoring the situation until iDEAL indicates that the situation is stable again with ABN AMRO.

May 23, 12:18 UTC
Resolved - The error rate is back to normal since 08:50 UTC. This incident is resolved.
May 23, 09:43 UTC
Investigating - You may experience "Generic Operation error"/ 001999 errors on payments since 06:00 AM UTC.

We have detected some disturbance on banks offering IDEAL mean of payment:

- ABN AMRO
- ING
- RABO bank
- SNS bank

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: IDEAL web payment

The error rate is slowly getting back to normal since 08:45 UTC.

Investigations are ongoing, we will keep you informed.

May 23, 08:52 UTC
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Resolved - This incident was resolved on 20/05 at 17:00 UTC.
May 20, 07:14 UTC
Investigating - You may experience "User has let the payment session expire without paying" / 001034 errors on payments since 09:30 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: IDEAL

Investigations are ongoing on our PSP side, we will keep you informed.

May 19, 14:47 UTC
May 19, 2022
Resolved - You may have experienced "Secure mode: The 3DSecure authentication session has expired / 101304" errors on payments between 08:00 AM UTC on 18/05 and 09:30 19/05.

These disturbances are due to an issue with a 3DSecure component.

• Who is affected: Anyone on the PRODUCTION environment.

Payment types affected:
• Preauthorization
• Country : GBR
• CB_VISA_MASTERCARD

This incident has been resolved.

May 19, 09:48 UTC
Resolved - You may have experienced "PSP Technical Error"/ 009199 errors on payments between 09:20 and 09:30 AM UTC today.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: CB_VISA_MASTERCARD
• Currency : EUR /GBP
• All countries
• Web / direct /preauth

The error rate back to normal. This incident has been resolved.

May 19, 09:48 UTC
May 18, 2022
Resolved - We confirm that error rate is back to normal since last update, hence this incident resolved.

If you are still encountering :
- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The 3DSecure authentication has failed / 101301

Please pay attention to use 3DS/3DS2 dedicated cards available here in our API documentation : https://docs.mangopay.com/guide/testing-payments

May 18, 15:09 UTC
Monitoring - Our PSP partner has confirmed disturbances on sandbox environment yesterday. Errors have decreased since 16:00 UTC on 17/05.

We keep monitoring and keep you posted.

May 18, 09:00 UTC
Update - Sandbox environment is still unstable at the moment.

Here are the errors you might encounter with this new update :

- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The card is not compatible with 3DSecure - MGP Error code: 101303
- Transaction blocked by Fraud Policy - MGP Error code: 008500
- Secure mode: The 3DSecure authentication has failed- MGP Error code: 101301

Impacted mean of payment:

CB_VISA_MASTERCARD / MAESTRO / BCMC

We keep investigating on this issue as a priority. We will keep you updated of the situation.

May 17, 09:35 UTC
Update - We are continuing investigating on this issue. No more error has been raised on IDEAL mean of payment since last update.

Here are the errors you might encounter with this new update :

- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The 3DSecure authentication has failed / 101301

Impacted mean of payment:

CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC

We will keep you updated.

May 12, 16:35 UTC
Investigating - You may be experiencing errors on payment flow and since the 01/05.

The incident seems to be impacting the SCA transactions only, and you might be getting the following errors on your Sandbox transactions at a higher rate than usual:

- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The 3DSecure authentication has failed / 101301
- PSP technical error / 009199
- Generic Operation error / 001999

MoP impacted: CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC / IDEAL
Who is affected: Anyone on the SANDBOX environment.

We are investigating with our SANDBOX PSP Partner and will get back to you as soon as we know more.

May 5, 14:17 UTC
May 17, 2022
May 16, 2022
Resolved - This incident has been resolved.
May 16, 11:41 UTC
Monitoring - We are seeing a drastic reduction of 001999 - Generic Operation error " errors on iDEAL Payments since 09:15 AM UTC
Moreover, the IGN availability from the iDEAL status page is back to a nominal level since 09:20 AM UTC.

We will keep monitoring the iDEAL flow for the next 30 minutes before closing this incident.

May 16, 09:24 UTC
Investigating - You may experience "001999 - Generic Operation error " errors on payments since 08:10 AM UTC.

These disturbances are due to an issue at iDEAL and more particularly with the issuing bank ING
https://availability.ideal.nl/History

Investigations are ongoing on our PSP side, we will keep you informed.

• Who is affected: Anyone in the PRODUCTION environment.
• Payment types affected: iDEAL

May 16, 09:10 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.