Mangopay.com API
Update - The global disturbance is over and errors on :

- "Secure mode: The card is not compatible with 3DSecure" / 101399
- "Transaction blocked by Fraud Policy" / 008500

Are no longer present.

Remains under investigation on our PSP side, some disturbance on 3DS1 fallback scenarios with error : "Secure mode: The 3DSecure authentication has failed" / 101301"

We will keep you informed.

Jul 13, 13:37 UTC
Investigating - You may experience :

- "Secure mode: The card is not compatible with 3DSecure" / 101399
- "Transaction blocked by Fraud Policy" / 008500
- "Secure mode: The 3DSecure authentication has failed" / 101301

Errors on payments since 08:00 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the SANDBOX environment.
• Payment types affected:
- Web / Direct / Preauthorization payins

Investigations are ongoing on our PSP side, we will keep you informed.

Jul 8, 13:10 UTC
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing.
None has been detected so far.

We will update this status when this analysis will be completed.

Dec 31, 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:

- We can confirm that this vulnerability does not impact our API code exposed to our customers.
- However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.

As this event is ongoing, we will keep providing regular updates on this API Status thread.

Get to know more about this vulnerability:
In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228
In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/

Dec 13, 18:12 UTC
Production Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
Sandbox Degraded Performance
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Degraded Performance
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 09:49 UTC
Monitoring - A fix has been implemented by our PSP partner and we are monitoring the results. However, you should experience a lesser rate of "Secure mode: The 3DSecure authentication has failed" errors since 08:15 AM UTC
Aug 2, 08:47 UTC
Investigating - You may experience "Secure mode: The 3DSecure authentication has failed" errors (error code 101301) on payments since 07:38 AM UTC.

These disturbances are due to an issue with our PSP component.
Investigations are ongoing on our PSP side, we will keep you informed.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: VISA | CB | MASTERCARD

Aug 2, 08:17 UTC
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - You might have experienced Generic Operation Errors while processing payments with iDEAL between 10:15 and 11:30 UTC.

These errors were due to an availability incident between iDEAL and ING.
You can learn more about iDEAL Availability on their Status Page: https://availability.ideal.nl/

Jul 28, 13:17 UTC
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.