Update - The error rate is back to normal for Do Not Honor on french payments since May 11 - 6:20PM UTC.
We will provide an update on spanish payments as soon as more information becomes available.
May 12, 08:24 UTC
Identified - You may experience a high rate of "Transaction refused by the bank (Do not honor)" errors on french and spanish payments:
Do Not Honor errors in Spain: - Since May 10 - 8:00 AM UTC. - Linked to the issuing bank Mastercajas SA (50% of payments ending in Do Not Honor). - Affecting mainly 3DS2 frictionless payments. - Requesting more strong customer authentication (SecureMode=FORCE) may improve conversion until issue gets resolved.
Do Not Honor errors in France: - Since May 11 - 1:30 PM UTC. - Mainly linked to the issuing banks: Crédit Mutuel Strasbourg/Maine Anjou, CMUT Océan, CIC, Scalbert Dupont, Nancéienne Varin Bernier & Cred. Indus. de l'ouest. - Affecting 3DS2 frictionless and strongly authenticated payments.
We are in contact with our banking partner to address this issue.
May 11, 19:13 UTC
Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing. None has been detected so far.
We will update this status when this analysis will be completed.
Dec 31, 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:
- We can confirm that this vulnerability does not impact our API code exposed to our customers. - However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.
As this event is ongoing, we will keep providing regular updates on this API Status thread.
Resolved -
We have the confirmation from our partner that all impacted transactions are from VISA network in addition to the symtoms previously communicated.
This incident has been resolved.
May 24, 13:23 UTC
Monitoring -
You may have experienced "Secure mode: The 3DSecure authentication has failed" / 101301 errors on payments between 11:36 AM UTC and 12:10 PM UTC.
These disturbances are due to an issue with a 3DS component.
• Who is affected: Anyone on the PRODUCTION environment.
Payment types affected: • All countries • All currencies • Web / preauthorization / direct
Error rate is back to normal.
We keep monitoring and keep you informed.
May 24, 12:51 UTC
Resolved -
You may have experienced "PSP Technical Error"/ 009199 errors on payments between 09:02 PM and 09:26 PM UTC on May 23rd.
These disturbances were due to our PSP partner suffering an outage.
• Who has been impacted: Anyone in the PRODUCTION environment. • Payment types affected: CB_VISA_MASTERCARD, iDEAL, BCMC, MAESTRO • Currency: EUR /GBP • All countries • Web & direct payments • Preauthorizations
This incident has been resolved.
May 23, 19:00 UTC
Resolved -
This incident has been resolved. The situation between iDEAL and ABN AMRO is now stable for the last 50 minutes, since 14:40 UTC.
May 23, 15:36 UTC
Resolved -
You may have experienced "Secure mode: The 3DSecure authentication session has expired / 101304" errors on payments between 08:00 AM UTC on 18/05 and 09:30 19/05.
These disturbances are due to an issue with a 3DSecure component.
• Who is affected: Anyone on the PRODUCTION environment.
Resolved -
You may have experienced "PSP Technical Error"/ 009199 errors on payments between 09:20 and 09:30 AM UTC today.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: CB_VISA_MASTERCARD • Currency : EUR /GBP • All countries • Web / direct /preauth
The error rate back to normal. This incident has been resolved.
May 19, 09:48 UTC
Resolved -
We confirm that error rate is back to normal since last update, hence this incident resolved.
If you are still encountering : - Secure mode: 3DSecure authentication is not available / 101399 - Secure mode: The 3DSecure authentication has failed / 101301
Monitoring -
Our PSP partner has confirmed disturbances on sandbox environment yesterday. Errors have decreased since 16:00 UTC on 17/05.
We keep monitoring and keep you posted.
May 18, 09:00 UTC
Update -
Sandbox environment is still unstable at the moment.
Here are the errors you might encounter with this new update :
- Secure mode: 3DSecure authentication is not available / 101399 - Secure mode: The card is not compatible with 3DSecure - MGP Error code: 101303 - Transaction blocked by Fraud Policy - MGP Error code: 008500 - Secure mode: The 3DSecure authentication has failed- MGP Error code: 101301
Impacted mean of payment:
CB_VISA_MASTERCARD / MAESTRO / BCMC
We keep investigating on this issue as a priority. We will keep you updated of the situation.
May 17, 09:35 UTC
Update -
We are continuing investigating on this issue. No more error has been raised on IDEAL mean of payment since last update.
Here are the errors you might encounter with this new update :
- Secure mode: 3DSecure authentication is not available / 101399 - Secure mode: The 3DSecure authentication has failed / 101301
Impacted mean of payment:
CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC
We will keep you updated.
May 12, 16:35 UTC
Investigating -
You may be experiencing errors on payment flow and since the 01/05.
The incident seems to be impacting the SCA transactions only, and you might be getting the following errors on your Sandbox transactions at a higher rate than usual:
- Secure mode: 3DSecure authentication is not available / 101399 - Secure mode: The 3DSecure authentication has failed / 101301 - PSP technical error / 009199 - Generic Operation error / 001999
MoP impacted: CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC / IDEAL Who is affected: Anyone on the SANDBOX environment.
We are investigating with our SANDBOX PSP Partner and will get back to you as soon as we know more.
May 5, 14:17 UTC
Resolved -
This incident has been resolved.
May 16, 11:41 UTC
Monitoring -
We are seeing a drastic reduction of 001999 - Generic Operation error " errors on iDEAL Payments since 09:15 AM UTC Moreover, the IGN availability from the iDEAL status page is back to a nominal level since 09:20 AM UTC.
We will keep monitoring the iDEAL flow for the next 30 minutes before closing this incident.
May 16, 09:24 UTC
Investigating -
You may experience "001999 - Generic Operation error " errors on payments since 08:10 AM UTC.