Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing. None has been detected so far.
We will update this status when this analysis will be completed.
Dec 31, 2021 - 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:
- We can confirm that this vulnerability does not impact our API code exposed to our customers. - However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.
As this event is ongoing, we will keep providing regular updates on this API Status thread.
Resolved -
This incident was generated by a production release by a vendor of our PSP Partner which impacted the GIROPAY flow. Said vendor released a fix in production at 09:45 UTC on 27/09. Since then the Giropay flow is back to a nominal state.
Sep 28, 07:11 UTC
Update -
Investigations are still on going on our PSP side. We will keep you informed of the situation. The mean of payment GIROPAY is still not available at the moment.
Sep 26, 12:20 UTC
Investigating -
You may experience difficulties to process GIROPAY payments and an increase of:
- "User has let the payment session expire without paying" / 001034 - "The transaction has been cancelled by the user" / 101002
Errors since the 19/09 09:10 AM UTC.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: GIROPAY
Investigations are ongoing on our PSP side, we will keep you informed.
Sep 23, 12:58 UTC
Resolved -
This incident has been resolved.
Sep 22, 12:11 UTC
Monitoring -
A fix has been implemented by the Acquisition Bank. We see an improvement in the error rates on our side since 09:40 AM UTC. We will keep monitoring and keep you updated.
Sep 22, 10:43 UTC
Identified -
The issue has been identified at the level of the Acquisition Bank. Their tech teams are working on a fix. We will update you once we have an ETA on their correction deployment.
Sep 22, 09:33 UTC
Update -
Our investigations are still ongoing with our PSP Partner and Acquisition bank. We will keep you informed as soon as we know more.
Please also note that the Payment Method mainly impacted are as follows and mainly for EURO payments: - ApplePay - Maestro - CB - VISA - Mastercard
Sep 22, 08:30 UTC
Investigating -
You may experience Errors on Payments since 19:09 UTC. with the following error messages returned:
• Transaction refused by the bank (card limit reached) • Secure mode: The 3DSecure authentication has failed • Secure mode: The 3DSecure authentication session has expired • PSP configuration error
These disturbances are potentially due to an issue with an Acquisition bank. Investigations are ongoing on our PSP side, we will keep you informed.
• Who is affected: Anyone in the PRODUCTION environment.
Sep 22, 07:43 UTC