Resolved -
This incident has been resolved.
Apr 30, 13:56 UTC
Monitoring -
Remittance file that includes refunds from 06/04 have been reprocessed by our banking partner. End-users will be able to see their funds in their bank account in a couple of days.
Apr 22, 08:34 UTC
Investigating -
End-users may be experiencing delays in card refunds created on 06/04/24.
These delays are due to an issue of the remittance file from that day with our banking partners.
Who is affected: Anyone on the PRODUCTION environment. - Payin by cards - EUR
We are investigating and will keep you posted of any updates.
Apr 19, 08:41 UTC
Resolved -
This incident has been resolved.
Apr 28, 20:48 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 28, 20:37 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 28, 20:17 UTC
Investigating -
Platforms may notice a delay in succeeded payout notifications due to an operational anomaly detected within our system . Our technical team is actively investigating to determine the cause and work towards a swift resolution.
Apr 28, 19:36 UTC
Resolved -
This incident has been resolved.
Apr 18, 08:06 UTC
Investigating -
We are monitoring a disruption affecting MB Way. We are coordinating with the service provider for a resolution. Updates will be provided as available. Link to the incident - https://status.ppro.com/incidents/cl68kcy5rc2d
Apr 18, 07:37 UTC
Resolved -
We experienced a temporary disruption with our PSP provider Payline between 10:49 AM and 10:54 AM today. The issue has been promptly addressed. Thank you for your understanding.