Update - The analysis to identify potential vulnerabilities on our third-party components is still ongoing. None has been detected so far.
We will update this status when this analysis will be completed.
Dec 31, 15:53 UTC
Monitoring - Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems:
- We can confirm that this vulnerability does not impact our API code exposed to our customers. - However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available.
As this event is ongoing, we will keep providing regular updates on this API Status thread.
Resolved -
The error rate is back to normal since 10:55 AM UTC. This incident has been resolved.
Jan 17, 12:56 UTC
Monitoring -
The issue impacts only LCL and CA (Credit Agricole) cardholders. The error rate is slowly getting back to normal since 10:55 AM UTC. We will keep you informed.
Jan 17, 11:07 UTC
Investigating -
You may experience "Transactions refused"/ 101199 errors on payments since 9:51 AM UTC.
These disturbances are due to an issue with some acquiring banks.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - All types (Web / Card direct / Preauthorization) - CB/VISA/MASTERCARD/ & BCMC/ MAESTRO - EUR & GBP - All countries
Investigations are ongoing on our PSP and Banking partners, we will keep you informed.
Jan 17, 10:31 UTC
Resolved -
This incident has been resolved by the Acquiring Bank (Crédit Mutuel) since 18:40 UTC.
Jan 15, 19:30 UTC
Investigating -
You may experience "Bank technical error - 009499" errors on payments since 16:40 UTC.
These disturbances are due to an issue on the following Acquiring Bank network: Crédit Mutuel Arkéa Investigations are ongoing on our PSP side with Crédit Mutuel, we will keep you informed.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: CB / VISA / Mastercard / Maestro
Jan 15, 17:54 UTC