tag:status.mangopay.com,2005:/historyMangopay Api Status - Incident History2024-03-28T18:39:42ZMangopay Apitag:status.mangopay.com,2005:Incident/203215012024-03-21T21:17:33Z2024-03-21T21:17:33ZIssues with IDEAL Payments<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>21:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Identified</strong> - We have been informed of issues with iDEAL for ABN AMRO starting at 14:15CET. <br />https://availability.ideal.nl/History?bank=ABN_AMRO<br />Updates to follow.</p>tag:status.mangopay.com,2005:Incident/193103872024-03-21T09:00:12Z2024-03-21T09:00:12Z[SANDBOX] iDEAL payments DOWN<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Identified</strong> - It has come to our attention that a number of payment transactions have been encountering "Generic Operation error - 001999" since 06/11. This particular issue stems from a problem with our PSP component. <br />We have identified the underlying issue and are currently working on a solution to fix it.<br /><br />The following details pertain to this matter:<br />- This problem is affecting all users of the SANDBOX environment.<br />- The payment types affected by this issue are iDEAL.<br /><br />We apologize for any inconvenience caused by this problem, and we thank you for your patience and understanding as we work to resolve this issue as quickly as possible.</p>tag:status.mangopay.com,2005:Incident/198276802024-03-21T08:59:59Z2024-03-21T08:59:59Z[PRODUCTION][SOFORT] Sofort failed payins debited<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Update</strong> - An email with further details has been sent to the clients using Sofort as a payment method for their end users that relates to the upcoming solution.<br /><br />Going forward, Sofort (a German bank transfer) will be deprecated as a standalone payment method. As an alternative, you will be able to avail of Klarna’s ‘Pay Now’ payment method. Through Klarna’s ‘Pay Now’ payment method, end-customers in Germany will have greater options and will be able to pay immediately using their linked bank account or card.<br /><br />The migration to Klarna's Pay Now is a step towards rectifying the underlying issue that led to the debit of failed SOFORT payments. However,please note that we are actively working towards processing refunds for these transactions with the utmost urgency. Rest assured that we will keep you apprised of any developments and updates on this matter.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Identified</strong> - You may have been charged for a failed payment processed with SOFORT as a payment method since 30/11/2023.<br /><br />These disturbances are due to an issue with our PSP component.<br /><br />• Who is affected: Anyone in a PRODUCTION environment.<br />• Payment types affected: SOFORT<br /><br />We have identified the issue and are currently working on a permanent fix for the problem generating this incident. We will communicate more information in that regard in the upcoming days. Meanwhile, we are working to refund those transactions with utmost urgency and will keep you informed of any updates.</p>tag:status.mangopay.com,2005:Incident/202269602024-03-20T22:00:58Z2024-03-20T22:00:58Z[Maintenance] Sandbox Maintenance March 20th [9 PM -10 PM]UTC<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Scheduled</strong> - We wanted to inform you in advance about an upcoming scheduled Sandbox maintenance:<br />Date: March 20th, 2024<br />Time: 9PM-10PM UTC<br />Our technical team will be carrying out a maintenance on our Sandbox. Please be advised that our services will be interrupted for a period of 1 hour. There will be no impact on production during this time.<br /><br />We apologise for any inconvenience this may cause.<br /><br />Best regards,<br />The Mangopay team</p>tag:status.mangopay.com,2005:Incident/202675022024-03-20T17:16:57Z2024-03-20T17:16:57ZPayout Processing Disruption<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Investigating</strong> - Users may notice disruptions in payout processing due to an operational anomaly detected within our system earlier today. Our technical team is actively investigating to determine the cause and work towards a swift resolution.</p>tag:status.mangopay.com,2005:Incident/202911472024-03-19T09:47:25Z2024-03-21T15:30:12Z[PRODUCTION] Fee Application Error on some Transactions<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:50</var> UTC</small><br><strong>Identified</strong> - You may have observed discrepancies in the fees applied to certain transaction amounts. Impacted customers have been contacted.</p>tag:status.mangopay.com,2005:Incident/202828372024-03-18T12:37:40Z2024-03-18T12:37:40Z[PRODUCTION] Delay in Scheduled GBP Payouts<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Investigating</strong> - You may be experiencing delays in receiving GBP payouts scheduled for 15 March 2024. These delays are due to an issue within our payment processing system. We are actively working towards a resolution, with all affected payouts planned to be processed on Monday. Updates will follow as we progress.<br /><br />Who is affected: Anyone expecting GBP payouts on the PRODUCTION environment from 15 March 2024.</p>tag:status.mangopay.com,2005:Incident/202315602024-03-13T09:06:45Z2024-03-13T09:06:45Z[PRODUCTION] Disturbance on the API calls<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that began at 8:15 AM CET, resulting in API timeouts. Measures have been implemented to resolve the problem, and we will provide updates as progress is made.</p>tag:status.mangopay.com,2005:Incident/202095172024-03-13T08:19:17Z2024-03-13T08:19:17Z[PRODUCTION ALERT] Payment Processing Disturbance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:47</var> UTC</small><br><strong>Update</strong> - We are currently collaborating with our payment partner to address the issue. Further updates will be provided once the fix has been implemented.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>22:08</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Identified</strong> - We have identified an issue external to our platform that has resulted in increased timeouts and error rates for transactions processed through PayLine, starting at 22:05 CEST</p>tag:status.mangopay.com,2005:Incident/202067402024-03-10T11:38:13Z2024-03-10T11:49:18Z[PRODUCTION ALERT] Payment Processing Delays Due to Partner Issue<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Resolved</strong> - You may notice delayed transactions and some failures in your payment processing due to a connectivity issue with Crédit Mutuel Arkea, identified on our partner Payline's side since 9:15 AM CET. We're on top of it, investigating to resolve it swiftly.<br /><br />https://status.payline.com/</p>tag:status.mangopay.com,2005:Incident/201762962024-03-06T14:58:25Z2024-03-06T15:18:50Z[SANDBOX] Disturbance on Sandbox environment<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:05</var> UTC</small><br><strong>Investigating</strong> - You may encounter challenges accessing the Sandbox due to an ongoing incident with AWS. We will provide further updates on this status as soon as we receive new information.</p>tag:status.mangopay.com,2005:Incident/201058382024-03-05T10:59:12Z2024-03-05T10:59:12ZLatency accessing Dashboard<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:50</var> UTC</small><br><strong>Investigating</strong> - You may be experiencing some latencies and intermittent issues while accessing dashboard.<br />We are currently investigating and actively working on resolving the issue.</p>tag:status.mangopay.com,2005:Incident/199939112024-03-05T02:22:32Z2024-03-05T02:22:32ZScheduled Maintenance Notification: March 5th, [2:00 AM-3:30 AM UTC]<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>02:22</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>01:55</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:26</var> UTC</small><br><strong>Scheduled</strong> - Dear Platform,<br /><br />We wanted to inform you in advance about an upcoming scheduled maintenance:<br /><br />Date: March 5th, 2024<br />Time: 2:00 AM-3:30 AM UTC<br /><br />During this period, we will be performing necessary maintenance on our systems to ensure optimal performance and security. This maintenance is essential to enhance the stability and reliability of our services.<br /><br />Please note that there may be intermittent service disruptions or brief periods of downtime during this window. We apologise for any inconvenience this may cause.<br /><br />If you have any urgent concerns or questions regarding this scheduled maintenance, please feel free to reach out to our Support team at [support@mangopay.com].<br /><br />Best regards,<br />The Mangopay team</p>tag:status.mangopay.com,2005:Incident/201561052024-03-04T12:44:55Z2024-03-04T12:44:55ZDelays in processing Documents<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an incident with one of our partners, and you can find more details at https://status.onfido.com/incidents/lpnskmz8q521. <br />This situation may result in processing delays for documents. We will provide updates as we work towards resolving the issue.</p>tag:status.mangopay.com,2005:Incident/201523992024-03-03T23:19:55Z2024-03-03T23:19:55ZIncreased response times between 18:30- 21:00 UTC impacting iDEAL, GiroPay, PayPal, and SatisPay<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Resolved</strong> - Elevated response times have been identified between 18:30 and 21:00 UTC, impacting iDEAL, GiroPay, PayPal, and SatisPay.<br />We actively investigated the root cause and worked towards a resolution.<br />The issue is now resolved.</p>tag:status.mangopay.com,2005:Incident/200998072024-02-28T19:06:48Z2024-02-28T19:06:48Z[PRODUCTION] Partial disruption in Transaction API<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Investigating</strong> - Partial disruption in Transaction API since 16:20 UTC.<br />We are investigating and will keep you posted of any updates.</p>tag:status.mangopay.com,2005:Incident/200865722024-02-28T13:16:32Z2024-02-28T13:16:32Z[Sandbox] - Disturbance on Dashboard<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:09</var> UTC</small><br><strong>Investigating</strong> - You may be experiencing some issues on the Dashboard related to redirection, particularly when trying to access the login page.<br />We are currently investigating and actively working on resolving the issue.</p>tag:status.mangopay.com,2005:Incident/200860122024-02-28T11:35:57Z2024-02-28T11:35:57Z[SANDBOX] Disturbances on 3DS2 Authentication<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Investigating</strong> - You may be experiencing some difficulties with 3DS authentication , due to an issue with our PSP partner- Payline. <br />The incident has been escalated, and investigations are in progress.</p>tag:status.mangopay.com,2005:Incident/200492822024-02-22T17:09:19Z2024-02-22T17:09:20ZHUB disturbance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Investigating</strong> - Users may be experiencing 502 Errors while attempting to access the HUB. These disturbances are related to network issues. We are actively investigating the root cause and will provide updates as we work towards a resolution.</p>tag:status.mangopay.com,2005:Incident/200483292024-02-22T14:35:51Z2024-02-22T14:35:51ZHUB disturbance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:05</var> UTC</small><br><strong>Investigating</strong> - Users may be experiencing 502 Errors while attempting to access the HUB. These disturbances are related to network issues. We are actively investigating the root cause and will provide updates as we work towards a resolution.<br /><br />Who is affected: Anyone using the Sandbox environment to access the HUB.</p>tag:status.mangopay.com,2005:Incident/200292722024-02-21T08:09:10Z2024-02-21T08:09:10Z[Sandbox] Sandbox API, Dashboard and HUB disturbance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some disturbance to connect to Mangopay's Sandbox Dashboard and HUB at the moment.<br />This issue is under investigation.<br />We will keep you informed about the resolution.<br />We apologize for any inconvenience this might have caused.</p>tag:status.mangopay.com,2005:Incident/200282062024-02-20T12:03:53Z2024-02-20T12:03:53Z[SANDBOX] Disturbances on 3DS2 Authentication<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Investigating</strong> - You may be experiencing some difficulties with 3DS authentication , due to an issue with our PSP partner- Payline. The incident has been escalated, and investigations are in progress.</p>tag:status.mangopay.com,2005:Incident/200274802024-02-20T10:25:36Z2024-02-20T10:25:36Z[SANDBOX] Disturbances on 3DS2 Authentication<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Investigating</strong> - You may be experiencing 3DS technical error Errors since 09:10 CEST.<br />We are investigating with our PSP partner and will keep you posted of any updates.</p>tag:status.mangopay.com,2005:Incident/199911802024-02-16T15:52:00Z2024-02-16T15:52:00Z[SANDBOX] Disturbances on 3DS2 Authentication<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Investigating</strong> - You might have experienced difficulties with 3DS authentication this morning , investigations are in progress.<br />Error message: 101301 - Secure mode: The 3DSecure authentication has failed.<br />We will update this status as soon as we get new information.</p>tag:status.mangopay.com,2005:Incident/199900102024-02-15T09:01:56Z2024-02-15T09:01:56Z[PRODUCTION] Disturbance in retrieval of transactions<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:56</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Investigating</strong> - You might encounter 503 Errors when attempting to retrieve a list of Wallet transactions. These disruptions are a result of a problem within our system. <br />We are currently investigating and will provide you with updates as soon as possible.</p>