Identified - You may have observed discrepancies in the fees applied to certain transaction amounts. We will be processing recalls for these transactions, and upon receipt of these recalls, we will reprocess the transactions with the correct amounts.
Mar 18, 2024 - 12:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 2024 - 09:19 UTC
Investigating - Users may notice disruptions in payout processing due to an operational anomaly detected within our system earlier today. Our technical team is actively investigating to determine the cause and work towards a swift resolution.
Mar 15, 2024 - 13:25 UTC
Update - An email with further details has been sent to the clients using Sofort as a payment method for their end users that relates to the upcoming solution.
Going forward, Sofort (a German bank transfer) will be deprecated as a standalone payment method. As an alternative, you will be able to avail of Klarna’s ‘Pay Now’ payment method. Through Klarna’s ‘Pay Now’ payment method, end-customers in Germany will have greater options and will be able to pay immediately using their linked bank account or card.
The migration to Klarna's Pay Now is a step towards rectifying the underlying issue that led to the debit of failed SOFORT payments. However,please note that we are actively working towards processing refunds for these transactions with the utmost urgency. Rest assured that we will keep you apprised of any developments and updates on this matter.
Feb 02, 2024 - 12:35 UTC
Identified - You may have been charged for a failed payment processed with SOFORT as a payment method since 30/11/2023.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone in a PRODUCTION environment. • Payment types affected: SOFORT
We have identified the issue and are currently working on a permanent fix for the problem generating this incident. We will communicate more information in that regard in the upcoming days. Meanwhile, we are working to refund those transactions with utmost urgency and will keep you informed of any updates.
Jan 25, 2024 - 10:01 UTC
Identified - It has come to our attention that a number of payment transactions have been encountering "Generic Operation error - 001999" since 06/11. This particular issue stems from a problem with our PSP component. We have identified the underlying issue and are currently working on a solution to fix it.
The following details pertain to this matter: - This problem is affecting all users of the SANDBOX environment. - The payment types affected by this issue are iDEAL.
We apologize for any inconvenience caused by this problem, and we thank you for your patience and understanding as we work to resolve this issue as quickly as possible.
Dec 04, 2023 - 10:28 UTC
Production
Operational
90 days ago
100.0
% uptime
Today
MANGOPAY Production API
?
Operational
MANGOPAY Production Dashboard
?
Operational
MANGOPAY Reporting
?
Operational
MANGOPAY Documentation
?
Operational
Hosting service
Operational
SWIFT brick
?
Operational
PSP brick
Operational
3DSecure brick
?
Operational
KYC brick
Operational
90 days ago
100.0
% uptime
Today
Acquiring bank's authorization server
Operational
90 days ago
100.0
% uptime
Today
External incident
Operational
90 days ago
100.0
% uptime
Today
Mangopay Hub
Operational
90 days ago
100.0
% uptime
Today
Mirakl connector
Operational
90 days ago
100.0
% uptime
Today
MANGOPAY's Blog
?
Operational
Fraud Prevention
Operational
90 days ago
100.0
% uptime
Today
Sandbox
Degraded Performance
90 days ago
100.0
% uptime
Today
MANGOPAY Sandbox API
?
Operational
MANGOPAY Sandbox Dashboard
?
Operational
MANGOPAY Test Cards on Sandbox environment
?
Operational
PSP brick
Degraded Performance
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We wanted to inform you in advance about an upcoming scheduled Sandbox maintenance: Date: March 20th, 2024 Time: 9PM-10PM UTC Our technical team will be carrying out a maintenance on our Sandbox. Please be advised that our services will be interrupted for a period of 1 hour. There will be no impact on production during this time.
We apologise for any inconvenience this may cause.
Best regards, The Mangopay team Posted on
Mar 12, 2024 - 17:26 UTC
Resolved -
This incident has been resolved.
Mar 18, 12:37 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 17, 09:42 UTC
Investigating -
You may be experiencing delays in receiving GBP payouts scheduled for 15 March 2024. These delays are due to an issue within our payment processing system. We are actively working towards a resolution, with all affected payouts planned to be processed on Monday. Updates will follow as we progress.
Who is affected: Anyone expecting GBP payouts on the PRODUCTION environment from 15 March 2024.
Mar 17, 09:41 UTC
Resolved -
This incident has been resolved.
Mar 13, 09:06 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 13, 08:04 UTC
Investigating -
We are currently investigating an issue that began at 8:15 AM CET, resulting in API timeouts. Measures have been implemented to resolve the problem, and we will provide updates as progress is made.
Mar 13, 07:44 UTC
Resolved -
This incident has been resolved.
Mar 13, 08:19 UTC
Update -
We are currently collaborating with our payment partner to address the issue. Further updates will be provided once the fix has been implemented.
Mar 12, 10:47 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 11, 09:19 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 10, 22:08 UTC
Identified -
We have identified an issue external to our platform that has resulted in increased timeouts and error rates for transactions processed through PayLine, starting at 22:05 CEST
Mar 10, 22:02 UTC
Resolved -
You may notice delayed transactions and some failures in your payment processing due to a connectivity issue with Crédit Mutuel Arkea, identified on our partner Payline's side since 9:15 AM CET. We're on top of it, investigating to resolve it swiftly.
Resolved -
This incident has been resolved.
Mar 6, 14:58 UTC
Investigating -
You may encounter challenges accessing the Sandbox due to an ongoing incident with AWS. We will provide further updates on this status as soon as we receive new information.
Mar 6, 14:05 UTC
Resolved -
This incident has been resolved.
Mar 5, 10:59 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 5, 09:33 UTC
Investigating -
You may be experiencing some latencies and intermittent issues while accessing dashboard. We are currently investigating and actively working on resolving the issue.
Feb 29, 10:50 UTC
Completed -
The scheduled maintenance has been completed.
Mar 5, 02:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 01:55 UTC
Scheduled -
Dear Platform,
We wanted to inform you in advance about an upcoming scheduled maintenance:
Date: March 5th, 2024 Time: 2:00 AM-3:30 AM UTC
During this period, we will be performing necessary maintenance on our systems to ensure optimal performance and security. This maintenance is essential to enhance the stability and reliability of our services.
Please note that there may be intermittent service disruptions or brief periods of downtime during this window. We apologise for any inconvenience this may cause.
If you have any urgent concerns or questions regarding this scheduled maintenance, please feel free to reach out to our Support team at [support@mangopay.com].