Mangopay.com API
Update - The reporting issue will be fixed both in the dashboard and in the API with the OCELOT release. It will be in production early December, please follow this ticket to be updated.
Nov 6, 12:30 CET
Identified - .
• You may have some desynchronization on the report wallet and transactions. The received data may be incorrect or you may have some missing transactions.
The reports containing wallets and transactions created on the 16th October, between 8h40 and 10h20 UTC are impacted.
This desynchronization is linked to an incident our hosting service provider had on Monday, 16th October.
• Who is affected: Anyone might be affected on PRODUCTION environment.
Oct 18, 13:48 CEST
MANGOPAY Production API   ? Operational
MANGOPAY Sandbox API   ? Operational
MANGOPAY Documentation   ? Operational
MANGOPAY Reporting   ? Under Maintenance
MANGOPAY Test Cards on Sandbox environment   ? Operational
MANGOPAY Production Dashboard   ? Operational
MANGOPAY Sandbox Dashboard   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
• Our PSP scheduled a maintenance on their infrastructure. No expected impact.
• Who is concerned: Anyone on PRODUCTION environment.
• Date : The 16th Octobre from 00:00 UTC to 05:00 UTC.
Posted on Sep 22, 10:55 CEST
.
• To improvement the quality of the service, our PSP has scheduled a second maintenance on their infrastructure. The 18/10/2017 from 01h00am UTC to 05h00am UTC you will not be able to refund payins that have been created more than 10 days ago.
• Who is concerned: Anyone on PRODUCTION environment.
• Date : The 18th Octobre from 01:00am UTC to 05:00am UTC.
Posted on Oct 11, 10:17 CEST
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - This incident has been resolved.
Nov 15, 13:22 CET
Monitoring - • The incident is now over. MANGOPAY keeps on monitoring. The failed PAYINS during the period got back a 009199 code and "PSP Technical Error" message.
• Anyone on production environment might be impacted. Only for PAYINS with 3D secure and MasterCard
• From 9:25 am UTC to 10:10 am UTC
Nov 15, 11:24 CET
Investigating - .
• We noted some failures on PAYINS due to the 3Dsecure network only when using a MasterCard. The errors come up with the message "PSP Technical Error". Investigations are ongoing.
• Anyone on production environment might be impacted.
• It started at 9:25 am UTC.
Nov 15, 11:18 CET
Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Resolved - Our PSP had a network issue which is now fixed.
Nov 10, 17:11 CET
Monitoring - • Issue: You might get some failures on PAYIN requests, for both web and direct and PREAUTH. Our PSP is currently working on the issue.
• Who is affected: Anyone on production environment.
• Date: From 3:30pm UTC
Nov 10, 16:53 CET
Nov 9, 2017

No incidents reported.

Nov 8, 2017
.
• Issue: You might have been faced to slow replies from MANGOPAY API this morning. This was due to the deployment of the release Cockatoo (now live) which contains some updates on our database.
• Who is affected: Anyone on Production environment.
• Date: the 08th November, between 07:47-7:51 UTC and 9:08-9:13 UTC
Nov 8, 11:33 CET
Nov 7, 2017
Resolved - .
The monitoring period is now over. The incident has been fixed and closed.
Nov 7, 15:32 CET
Monitoring - No more error observed since 8:45am UTC. Our team is monitoring
Nov 7, 11:22 CET
Investigating - .
• You might have some HTTP 500 errors when uploading a KYC document. Our team is investigating.
• Anyone on production environment might be impacted
• The disturbance lasts since 8:55am this morning
Nov 7, 10:55 CET
Nov 5, 2017

No incidents reported.