• Our PSP scheduled a maintenance on their infrastructure. No expected impact.
• Who is concerned: Anyone on PRODUCTION environment.
• Date : The 16th Octobre from 00:00 UTC to 05:00 UTC.
Posted on
Sep 22, 10:55 CEST
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• To improvement the quality of the service, our PSP has scheduled a second maintenance on their infrastructure. The 18/10/2017 from 01h00am UTC to 05h00am UTC you will not be able to refund payins that have been created more than 10 days ago.
• Who is concerned: Anyone on PRODUCTION environment.
• Date : The 18th Octobre from 01:00am UTC to 05:00am UTC.
Posted on
Oct 11, 10:17 CEST
Resolved -
The desynchronisation issue on our reporting tool is now fixed. We can now guarantee 100% accurate data for 2018.
For 2017, we cannot guarantee the full reliability of our data and we advise you to contact us on support@mangopay.com if you encounter any desynchronizations. Our teams will gradually re-synchronize all the data.
Apr 17, 12:31 CEST
Monitoring -
- The fix has been deployed in the OCELOT release and the data synchronisation is in progress.
Please continue following this ticket to be updated when the synchronisation process will be completed.
Dec 29, 10:26 CET
Update -
The reporting issue will be fixed both in the dashboard and in the API with the OCELOT release. It will be in production early December, please follow this ticket to be updated.
Nov 6, 12:30 CET
Identified -
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• You may have some desynchronization on the report wallet and transactions. The received data may be incorrect or you may have some missing transactions.
The reports containing wallets and transactions created on the 16th October, between 8h40 and 10h20 UTC are impacted.
This desynchronization is linked to an incident our hosting service provider had on Monday, 16th October.
• Who is affected: Anyone might be affected on PRODUCTION environment.
Oct 18, 13:48 CEST
Resolved -
The behavior is back to normal since 13:30 UTC.
Apr 16, 16:46 CEST
Investigating -
.
• We noticed some slowness on payins since 11h50 UTC.
• Who is affected: Anyone may be affected on the PRODUCTION environment.
• Investigation is ongoing
Apr 16, 15:26 CEST