[Production] Outage with the acquiring bank BARCLAYS

Incident Report for Mangopay Api

Update

We are still investigating with our banking partner.

We will inform you as soon as we have news on this subject.

Posted Aug 23, 2023 - 15:16 UTC

Investigating

Dear customers,

Since 16/08/2023 at 11:00 UTC, all the transactions going through Barclays are not processed and are returning a PSP technical error message.
We are contacting Barclays and our PSP partner to investigate this incident further.

We will keep you updated as we know more.

We apologize for any inconvenience this might have caused.
The Mangopay Team

Posted Aug 16, 2023 - 16:20 UTC

This incident affects: Production (PSP brick, Acquiring bank's authorization server).