[PRODUCTION] Disturbance on Giropay payments (PSP brick)

Incident Report for Mangopay Api

Update

We are currently conducting a thorough investigation with GIROPAY directly in order to identify the root cause of the issue. Their IT team is actively involved in the process and working to resolve the situation as quickly as possible. We will provide regular updates as we receive more information on the matter.

Posted Oct 19, 2023 - 08:30 UTC

Investigating

Payments using Giropay in the PRODUCTION environment may be affected.
"101199 - Transaction refused" errors since 05:00 AM UTC 01/09 are due to an issue with our PSP component.

We are investigating and will update you.

Details:
- Affected users: Anyone using Giropay in PRODUCTION
- Affected payment types: Giropay.

Posted Oct 16, 2023 - 12:48 UTC

This incident affects: Production (PSP brick).