[PRODUCTION] Incident on PAYINs

Incident Report for Mangopay API

Resolved

The monitoring period is now over. The hosting service provider had troubles that affected the availability on some API calls. The incident lasted from 6:15pm UTC to 7:52pm UTC.

Posted Nov 22, 2017 - 08:24 UTC

Monitoring

.
• Issue: DNS issue at hosting service provider. The incident seems to be over since 7:52pm UTC. We are still monitoring.
• Who is affected: Anyone on production environment.
• Date: From 6:15pm UTC to 7:52pm UTC

Posted Nov 21, 2017 - 20:04 UTC

Identified

.
• Issue: The incident is due to a DNS issue at hosting service provider. Our team is in contact with them.
• Who is affected: Anyone on production environment.
• Date: Since 6:15pm UTC

Posted Nov 21, 2017 - 19:26 UTC

Investigating

.
• Issue: You might get failures on PAYIN and PreAuth requests. We are investigating.
• Who is affected: Anyone on production environment.
• Date: Since 6:15pm UTC

Posted Nov 21, 2017 - 18:48 UTC