[PRODUCTION] Disturbance with the PSP brick

Incident Report for Mangopay API

Resolved

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• The incident is now closed. The PSP had trouble on a component that caused a partial outage on Payins.
• Date: From 06:45am UTC From 07:48am UTC (several pics recorded during this period)

Posted Nov 12, 2018 - 16:18 UTC

Monitoring

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• The situation is back to normal since 7:48am UTC. Our teams keep on monitoring the activity.
• Date: From 06:45am UTC From 07:48am UTC (several pics recorded during this period)

Posted Nov 12, 2018 - 08:40 UTC

Investigating

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• Issue: We noticed an abnormal error rate on PAYINS. The PSP is involved in the issue, their teams are investigating. You might get some slowness and errors on PAYINS.
• Who is affected: Anyone on Production environments
• Date: From 06:45am UTC (several pics recorded)

Posted Nov 12, 2018 - 07:41 UTC

This incident affected: Production (Mangopay Production API).