[PRODUCTION] Disturbance on SOFORT method

Incident Report for Mangopay API

Resolved

The PSP is looking for where the incident came from. Mangopay will provide a post-mortem on this ticket as soon as they come back with more details.

Posted Aug 17, 2017 - 07:42 UTC

Monitoring

The Sofort payment method is now back to normal. We are still monitoring the activity. We will update and close the ticket as soon as we have identified where the issue came from.

Posted Aug 16, 2017 - 17:21 UTC

Investigating

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• Issue: SOFORT method of payment is down due to an issue from our PSP. We are investigating.
• Who is affected: Anyone using SOFORT on production environment.
• Date: Since 2:43pm UTC

Posted Aug 16, 2017 - 16:23 UTC