For your information, MASTERCARD network confirmed an issue on their side, only buyers having a challenge flow were impacted and were not able to finalize their payment.
The incident is resolved, we and our PSP confirmed the situation back to normal since 11:00 UTC.
Posted Oct 15, 2021 - 12:38 UTC
Monitoring
Error rate has decreased since 11:00 UTC and seems back to normal. We keep monitoring and keep you inform of the situation.
Posted Oct 15, 2021 - 11:58 UTC
Update
We have an update on those symptoms : "Secure mode: The 3DSecure authentication has failed" errors / error code 101301 on payments since 06:00 AM UTC.
The issue with the banking partners network (Natixis) is now resolved as the error normal rate is back to normal.
However, we have detected that MASTERCARD network is impacted :
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - MASTERCARD - Web / Card direct / Preauthorization - Currency EUR - All country
Investigations are ongoing, we will keep you informed.
Posted Oct 15, 2021 - 09:27 UTC
Investigating
You may experience "Secure mode: The 3DSecure authentication has failed" errors / error code 101301 on payments since 06:00 AM UTC.
These disturbances are due to an issue with banking partners network (Caisse Epargne (Natixis), La banque postale and BNPP).
Investigations are ongoing, we will keep you informed.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - CB/VISA/MASTERCARD - Web / Card direct / Preauthorization - Currency EUR - All country