The performance is now confirmed to be back to normal.
Please find more information below on the errors that occurred: - Start date: 9.10 PM UTC on October 6. - End date: 0:10 AM UTC on October 7. - Error message: PSP technical error (009199). - Environment: Sandbox and Production. - Direct payins and Preauthorizations were affected (97% CB/Visa/MC) for EUR (82%) and GBP (18%) currencies. - As well as Web payins (56% CB/Visa/MC, 32 % iDeal and 10% Sofort) mainly for EUR currency (99%).
Posted Oct 07, 2021 - 08:28 UTC
We are continuing to investigate this issue.
Posted Oct 06, 2021 - 22:07 UTC
You may experience errors and slowness on payments since 21:18 AM UTC. These disturbances are due to an issue with our PSP component. Investigations are ongoing on our PSP side, we will keep you informed.