A fix has been implemented at 03:20 PM UTC and considered successful, since no additional errors were observed.
Our PSP confirmed the incident resolution.
Posted Oct 19, 2021 - 16:02 UTC
You may have experienced "PSP Technical Error" errors on payments from 03:10 PM UTC to 03:20 PM UTC.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: All types (Web / Card direct / Preauthorization) - 99% CB/VISA/MASTERCARD/ & 1% BCMC/ MAESTRO - EUR 78.6% & GBP 21.4% - All countries
The error rate seems back to normal. We will keep on monitoring, and we will keep you informed.