[PRODUCTION] Disturbance on payments (PSP brick)
Incident Report for Mangopay Api
You may have experienced "BankTechnical Error"errors / error code 009499 on payments from 08:00 PM UTC to 09:30 PM UTC.

These disturbances are due to an issue with the acquiring bank.

• Who was affected: Anyone on the PRODUCTION environment.

• Payment types affected:
- All types (Web / Card direct / Preauthorization)
- 90.8% EUR and 9.2% GBP
- All country

The incident is resolved and the performance is back to normal since 09:30 PM UTC.
Posted Oct 15, 2021 - 07:39 UTC
This incident affected: Production (PSP brick).