[PRODUCTION] Disturbance on SOFORT payments
Incident Report for Mangopay Api
Resolved
This incident has been resolved.
Posted Dec 07, 2021 - 17:07 UTC
Monitoring
A fix has been implemented by our payment partner and the error rate is back to normal since 01:30 PM UTC.

We are monitoring the results.
Posted Dec 07, 2021 - 14:42 UTC
Update
We keep investigating the issue with our partners. We will keep you informed as soon as possible.
Posted Dec 07, 2021 - 10:01 UTC
Investigating
You may experience "Generic Operation error"/ 001999 errors on payments since 11:30 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- Web Payment / SOFORT
- EUR

Investigations are ongoing on our PSP side, we will keep you informed.
Posted Dec 06, 2021 - 18:37 UTC
This incident affected: Production (PSP brick).