Resolved - We have the confirmation that the disturbance was coming from the acquiring bank and impacted all Mastercard transactions. The performance is now confirmed to be back to normal since 07:35 AM UTC.
Posted Oct 14, 2021 - 12:39 UTC
You may experience "Transaction refused" / error code : "101199" errors on payments since 04:35 AM UTC.
These disturbances are due to an issue with our PSP component.
• Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - Web / Card direct / Preauthorization payment - on CB / VISA /MASTERCARD network - FR
The error has significantly decreased at 07:35 AM UTC.
Investigations are ongoing on our PSP side, we will keep you informed.