[PRODUCTION] Disturbance on payments (PSP brick)

Incident Report for Mangopay API

Resolved

This incident has been resolved.

Posted Nov 22, 2021 - 07:56 UTC

Monitoring

The error normal rate is back to normal since 14:05 PM UTC and last update.

We keep monitoring and will keep you informed.

Posted Nov 19, 2021 - 16:31 UTC

Update

The error normal rate is back to normal since 14:05 PM UTC.

Investigations are still ongoing on our PSP side, we will keep you informed.

Posted Nov 19, 2021 - 14:31 UTC

Investigating

You may experience "PSP Technical Error" errors on payments since 12:20 PM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- Web / Card direct / Preauthorization
- CB_VISA_MASTERCARD network
- EUR
- All countries

Investigations are ongoing on our PSP side, we will keep you informed.

Posted Nov 19, 2021 - 12:43 UTC