[Production] Issues on Payins (PSP brick)

Incident Report for Mangopay API

Resolved

This incident has been resolved by our PSP (caused by VISA ACS/3DS server)

Posted Jan 02, 2019 - 20:13 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 02, 2019 - 20:11 UTC

Monitoring

No more errors since 05:44 pm UTC. We have contacted PSP support team and will continue monitoring.

Posted Jan 02, 2019 - 17:05 UTC

Investigating

We noticed an incident on PSP brick that impacts PAYINS. You might be faced to slowness and errors on PAYIN requests. Our PSP and our team are investigating.
• Who were affected: Anyone on PRODUCTION environment.
• Date: From 05:12 pm UTC

Posted Jan 02, 2019 - 16:51 UTC

This incident affected: Production (PSP brick).