[Production] Disturbance on Payins and PreAuths (PSP brick)
Incident Report for Mangopay API
Resolved
This incident has been resolved.
Posted Jun 19, 2019 - 21:36 UTC
Update
We do confirm, it's a major peering issue.
Posted Jun 19, 2019 - 20:43 UTC
Monitoring
It seems to be a network issue. Back to normal since 08:20pm We are still investigating (with our PSP and hosting provider).
Posted Jun 19, 2019 - 20:34 UTC
Investigating
We noticed at 07:20pm (UTC) an incident of 7 minutes on PSP brick that impacted PAYINS and PreAuths and once again since 07:42 (ongoing). You might have high refusal rates for cards payments.
• Who were affected: Anyone on PRODUCTION environment.
• Date: From 07:20pm to 07:27pm UTC and since 07:43 UTC
Posted Jun 19, 2019 - 19:59 UTC
This incident affected: Production (Mangopay Production API, PSP brick).
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