[PRODUCTION] Disturbance on production requests

Incident Report for Mangopay API

Resolved

This incident has been resolved.

Posted Aug 22, 2019 - 17:00 UTC

Monitoring

• ISSUE : You have been able to cope with errors and slowdowns this morning between 5:15 am UTC and 6:20 am UTC. This is a network disturbance giving sporadic long response times and errors.
You might have had some issues with your transactions, with the reporting tool and notifications sending.
Our team is still in intervention but we no longer notice any disturbance. The diagnosis is in progress.

• WHO IS AFFECTED: Anyone on the PRODUCTION environment.
• DATE : From 5:15 am UTC to 6:20 am UTC

Posted Aug 22, 2019 - 07:24 UTC

This incident affected: Production (Mangopay Production API).