[Production] Disturbance on SEPA and BACS Direct Debit payments
Incident Report for Mangopay Api
Resolved
All the services have been restored by GoCardless.
Posted 11 months ago. Oct 11, 2017 - 09:01 CEST
Monitoring
The behavior seems to be back to normal since 3h50pm UTC.
GoCardless is still working on the incident and they are monitoring the situation.
Posted 11 months ago. Oct 10, 2017 - 18:27 CEST
Identified
.
• Our partner GoCardless is currently experiencing a major outage on their services. This seems linked to an issue with their database cluster. They are investigating and we will keep you posted.
• Who is affected: Anyone might be affected on PRODUCTION and SANDBOX environments using the direct debit payments with mandates.
• Date: From 2:00pm UTC.
Posted 11 months ago. Oct 10, 2017 - 17:31 CEST