[Production] Disturbance on SEPA and BACS Direct Debit payments
Incident Report for Mangopay API
Resolved
All the services have been restored by GoCardless.
Posted Oct 11, 2017 - 07:01 UTC
Monitoring
The behavior seems to be back to normal since 3h50pm UTC.
GoCardless is still working on the incident and they are monitoring the situation.
Posted Oct 10, 2017 - 16:27 UTC
Identified
.
• Our partner GoCardless is currently experiencing a major outage on their services. This seems linked to an issue with their database cluster. They are investigating and we will keep you posted.
• Who is affected: Anyone might be affected on PRODUCTION and SANDBOX environments using the direct debit payments with mandates.
• Date: From 2:00pm UTC.
Posted Oct 10, 2017 - 15:31 UTC
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