[PRODUCTION] Disturbance on card payments (PSP brick)

Incident Report for Mangopay API

Resolved

This incident has been resolved.

Posted Jan 24, 2020 - 09:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 23, 2020 - 20:21 UTC

Investigating

You may have somes "PSP Technical error" errors again on card transactions (Payins and PreAuths), our PSP is investigating this problem.

Posted Jan 23, 2020 - 13:57 UTC

Monitoring

You might have encountered some "PSP technical error" errors on card transactions (Payins and PreAuths) between 09:10am UTC and 09:12am UTC. A fix has been implemented and we are monitoring.

Posted Jan 23, 2020 - 09:57 UTC

This incident affected: Production (PSP brick).