[Production] Disturbance on payins and preauths by card

Incident Report for Mangopay API

Resolved

Incident is now resolved and monitoring period over: no more issue since February, 28, 2:30pm. It was due to an Internet issue between the acquiring bank and our PSP.

Posted Mar 07, 2018 - 10:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 28, 2018 - 15:25 UTC

Investigating

• We noticed an increase in the number of Failed transactions with the error code 009499, Bank technical error.
• Who is affected: Anyone may be affected on PRODUCTION environment.
• The investigation is ongoing.

Posted Feb 28, 2018 - 09:25 UTC