[Production] Delay on PAYOUTS processing

Incident Report for Mangopay API

Resolved

This incident has been resolved.

Posted Mar 01, 2018 - 19:10 UTC

Identified

• We noticed an issue on PAYOUTS this afternoon. These operations have been well processed by MANGOPAY API but the succeeded Payouts are not sent and processed by the bank. So today, beneficiaries didn't received the funds in fact. The incident is now over, beneficiaries in the UK will get the funds in the morning and it will create a 24h delay maximum for any other countries.
• Who is affected: Anyone with succeeded PAYOUTS on PRODUCTION environment, the 1st of March may be affected.
• Date: the 1st of March.

Posted Mar 01, 2018 - 19:10 UTC