Mangopay.com API
All Systems Operational
Production Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Production API ? Operational
MANGOPAY Production Dashboard ? Operational
MANGOPAY Reporting ? Operational
MANGOPAY Documentation ? Operational
Hosting service Operational
SWIFT brick ? Operational
PSP brick Operational
3DSecure brick ? Operational
KYC brick Operational
90 days ago
100.0 % uptime
Today
Acquiring bank's authorization server Operational
90 days ago
100.0 % uptime
Today
External incident Operational
90 days ago
100.0 % uptime
Today
Mangopay Hub Operational
90 days ago
100.0 % uptime
Today
Mirakl connector Operational
90 days ago
100.0 % uptime
Today
MANGOPAY's Blog ? Operational
Fraud Prevention Operational
90 days ago
100.0 % uptime
Today
Acquirer/Payments performance Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
MANGOPAY Sandbox API ? Operational
MANGOPAY Sandbox Dashboard ? Operational
MANGOPAY Test Cards on Sandbox environment ? Operational
PSP brick Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 21:17 UTC
Identified - We have been informed of issues with iDEAL for ABN AMRO starting at 14:15CET.
https://availability.ideal.nl/History?bank=ABN_AMRO
Updates to follow.

Mar 21, 17:41 UTC
Resolved - This incident has been resolved.
Mar 21, 09:00 UTC
Identified - It has come to our attention that a number of payment transactions have been encountering "Generic Operation error - 001999" since 06/11. This particular issue stems from a problem with our PSP component.
We have identified the underlying issue and are currently working on a solution to fix it.

The following details pertain to this matter:
- This problem is affecting all users of the SANDBOX environment.
- The payment types affected by this issue are iDEAL.

We apologize for any inconvenience caused by this problem, and we thank you for your patience and understanding as we work to resolve this issue as quickly as possible.

Dec 4, 10:28 UTC
Resolved - This incident has been resolved.
Mar 21, 08:59 UTC
Update - An email with further details has been sent to the clients using Sofort as a payment method for their end users that relates to the upcoming solution.

Going forward, Sofort (a German bank transfer) will be deprecated as a standalone payment method. As an alternative, you will be able to avail of Klarna’s ‘Pay Now’ payment method. Through Klarna’s ‘Pay Now’ payment method, end-customers in Germany will have greater options and will be able to pay immediately using their linked bank account or card.

The migration to Klarna's Pay Now is a step towards rectifying the underlying issue that led to the debit of failed SOFORT payments. However,please note that we are actively working towards processing refunds for these transactions with the utmost urgency. Rest assured that we will keep you apprised of any developments and updates on this matter.

Feb 2, 12:35 UTC
Identified - You may have been charged for a failed payment processed with SOFORT as a payment method since 30/11/2023.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone in a PRODUCTION environment.
• Payment types affected: SOFORT

We have identified the issue and are currently working on a permanent fix for the problem generating this incident. We will communicate more information in that regard in the upcoming days. Meanwhile, we are working to refund those transactions with utmost urgency and will keep you informed of any updates.

Jan 25, 10:01 UTC
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 UTC
Scheduled - We wanted to inform you in advance about an upcoming scheduled Sandbox maintenance:
Date: March 20th, 2024
Time: 9PM-10PM UTC
Our technical team will be carrying out a maintenance on our Sandbox. Please be advised that our services will be interrupted for a period of 1 hour. There will be no impact on production during this time.

We apologise for any inconvenience this may cause.

Best regards,
The Mangopay team

Mar 12, 17:26 UTC
Resolved - This incident has been resolved.
Mar 20, 17:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 09:19 UTC
Investigating - Users may notice disruptions in payout processing due to an operational anomaly detected within our system earlier today. Our technical team is actively investigating to determine the cause and work towards a swift resolution.
Mar 15, 13:25 UTC
Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 09:47 UTC
Identified - You may have observed discrepancies in the fees applied to certain transaction amounts. Impacted customers have been contacted.
Mar 18, 12:50 UTC
Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 12:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 09:42 UTC
Investigating - You may be experiencing delays in receiving GBP payouts scheduled for 15 March 2024. These delays are due to an issue within our payment processing system. We are actively working towards a resolution, with all affected payouts planned to be processed on Monday. Updates will follow as we progress.

Who is affected: Anyone expecting GBP payouts on the PRODUCTION environment from 15 March 2024.

Mar 17, 09:41 UTC
Mar 17, 2024
Mar 16, 2024

No incidents reported.

Mar 15, 2024