[Production] global peering issue
Incident Report for Mangopay Api

Incident summary:

• 2018-05-04 3:30pm UTC | Our monitoring team reported slowness on payins

• 2018-05-04 3:50pm UTC | The incident is identified: Major outage in all Europe for many Internet Providers. Our Hosting Service is directly affected.

• 2018-05-04 6:00pm UTC | The Internet Provider of our hosting service resolved the peering issue and the incident has been closed

Root cause:

The Internet provider of our hosting service had a major incident (issue in London).

Service during the incident:

End-users have difficulties to pay. Transactions fail or take a long time to get SUCCEEDED or FAILED status.

Posted May 07, 2018 - 11:24 CEST

This incident has been resolved.
Posted May 04, 2018 - 20:18 CEST
Issue has been resolved by our provider
Posted May 04, 2018 - 20:00 CEST
The issue has been identified and a fix is being implemented.
Posted May 04, 2018 - 19:34 CEST
Our engineering team is in contact with the hosting service team. We keep you update a soon as we get any news.
Posted May 04, 2018 - 18:56 CEST
• Issue: You might get some failures and timeouts on PAYIN requests
• Who is affected: Anyone on production environment.
• Date: From 3:30pm UTC
Posted May 04, 2018 - 17:30 CEST
This incident affected: Production (MANGOPAY Production API) and Sandbox (MANGOPAY Sandbox API).