[PRODUCTION] Major disturbance with bank authorization server (EUR payins)

Incident Report for Mangopay API

Resolved

This incident has been resolved.

Posted Jul 02, 2018 - 17:10 UTC

Monitoring

Our bank provider made a switch to their backup system. We will continue to monitor but things are back to normal since 11:16 UTC

Posted Jul 02, 2018 - 11:25 UTC

Investigating

• Issue: Bank authorization server doesn't answer properly
• Who is affected: Anyone processing payment in Euros in production
• Date: From 10:22am UTC

Posted Jul 02, 2018 - 10:59 UTC

This incident affected: Production (Mangopay Production API).